Staffer / Healthcare Operations Specialist in Portland, Oregon at Oregon Health & Science University

Staffer / Healthcare Operations Specialist

US--Hybrid

Requisition ID: 2026-39484
Position Category: Administrative/Office Support
Job Type: AFSCME union represented
Position Type: Relief/Flex/Resource
Posting Department: Mission Control
Posting FTE: 0.00
Posting Schedule: Relef combination of days and nights we work 24/7
Posting Hours: Variable days and nights
HR Mission: Healthcare
Drug Testable: No

Department Overview

The Healthcare Operations Specialist facilitates optimal usage of finite nursing personnel to support the daily operations of OHS and Doernbecher Children’s Hospitals. Must be able to use independent judgement to prioritize and strategize to make equitable decisions within tight timeframes, and engage in continual problem solving to maintain safe patient to staff ratios within a rapidly changing hospital environment. This position is responsible to the Healthcare Mission. This position performs staffing and timekeeping activities as well as other administrative duties on a variety of shifts, including weekends and holidays. Flexibility is required to cover all shifts and on call as needed to accommodate vacations, ill calls and holiday coverage. This is a non-patient care area.

Function/Duties of Position

Staffing:

• Collaborates with charge nurses to assess current and future staffing needs.
• Triages requests and works collaboratively with Mission Control and the Administrator on Duty group to meet hospital and operational needs.
• Uses extensive knowledge of OHSU Health’s complex patient population, procedures and protocols to correctly and equitably allocate available resources in accordance with clinical guidelines and/or collective bargaining agreements, when and where relevant.
• Complete staffing activities within tight time frames dictated by collective bargaining agreements.
• Provide complete documentation of issues surrounding shift staffing to alert supervisor and manager of items needing management follow up.
• Accurately enter data into scheduling database to facilitate the creation of reports for the Patient Care Services Division.
• Participate with other staff in on-call coverage.
• Participate with other office staff in on call coverage.

Timekeeping:

• Utilize knowledge of timekeeping processes to complete entries for approximately 4,000 employees, including unusual circumstances and bargained agreements specific to individual areas. These entries include clock in’s and out’s, completing historical adjustments, entry of vacation cash out’s and special check requests, all per established protocols.
• Run KRONOS reports as requested, including manipulating data in Excel versions of reports
• Serve as resource for Float Pool and unit staff regarding payroll procedures and KTM usage
• Serve as resource for unit management staff for payroll and timekeeping questions

Other duties as assigned

Required Qualifications

• Five years of experience in a clinical or administrative support role in a complex medical environment; may consider five years of experience in a dynamic office environment with similar responsibilities, or three years of experience in either setting and a bachelor’s degree.

Job Related Knowledge, Skills and Abilities (Competencies):

• Demonstrated ability to work in a high stress setting, to adapt to rapidly changing work environment, and to respond to multiple complex events simultaneously.
• Requires excellent written and oral communication, database skills, and ability to type 45 words per minute.
• Demonstrated ability to problem solve and use critical thinking skills under tight deadlines.
• Must be flexible, self-motivated, accustomed to frequent interruptions, attentive to detail, and comfortable with change.
• Proven ability to work in teams and as well as independently.

Preferred Qualifications

• Bachelor’s degree

• Proficiency in medical terminology

• Proficiency in KRONOS and/or Oracle

• Understanding of ONA and AFSCME contracts or collective bargaining agreements

Additional Details

Frequent need to complete activities with tight time frames, quick turnarounds. Occasional exposure to angry or upset individuals. Frequent exposure to workplace stressors, including excessive auditory and visual stimulation.

Benefits:

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
  
• Two separate above market pension plans to choose from
  
• Vacation- up to 200 hours per year depending on length of service
  
• Sick Leave- up to 96 hours per year
  
• 8 paid holidays per year
  
• Substantial Tri-met and C-Tran discounts
  
• Additional Programs including Tuition Reimbursement and Employee Assistance Program (EAP)