Senior Director, Technology - Europe in London, England at Hines

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Senior Director, Technology, Europe will lead the technology strategy, execution, and delivery agenda across Europe in close partnership with the Senior Managing Director, Global Head of Technology and Europe Leadership.

This role will serve as the primary technology leader for Europe, ensuring one coordinated, business-aligned technology agenda across Europe, Global Technology / IT, and U.S.-based IT and Business Transformation teams. The Senior Director will translate global technology priorities into practical execution across European markets while ensuring European business, regulatory, market, investor, tenant, and operator requirements are clearly represented in the global technology roadmap.

The role requires strong alignment with Europe Leadership while avoiding unnecessary technology silos, duplication, or conflicting direction. Responsibilities include, but are not limited to:

Technology Strategy

• Lead Europe’s technology strategy and roadmap, ensuring alignment with global technology priorities and European business needs. Responsibilities include:

• Develop and manage the Europe technology roadmap.

• Translate global technology priorities into practical execution across European markets.

• Align European priorities with the global technology roadmap.

• Represent European business, regulatory, market, investor, tenant, and operator requirements.

• Influence the global roadmap where European requirements need to be reflected.

• Identify practical opportunities to use AI and emerging technology to improve business outcomes.

• Ensure the European technology agenda supports growth, operational efficiency, compliance, and business transformation.

Implementation, Software Rollout, and Infrastructure Delivery

• Lead the implementation of technology initiatives across Europe, including software platforms, infrastructure, integrations, AI-enabled tools, and technology programs. Responsibilities include:

• Manage the rollout of global and market-specific software solutions across Europe.

• Oversee implementation plans, timelines, adoption, change management, and post-launch support.

• Partner with U.S.-based IT teams, global platform owners, vendors, and business teams to ensure solutions align with global standards and the shared roadmap.

• Work directly with technical teams on software, infrastructure, integrations, data, cybersecurity, AI, and platform delivery.

• Ensure projects are delivered with clear scope, accountability, budget discipline, risk management, and measurable outcomes.

• Coordinate infrastructure needs across European markets, including networks, workplace technology, systems reliability, cybersecurity controls, and operational resilience.

• Ensure solutions are implemented securely and in compliance with European data protection, cross-border data, cybersecurity, and audit requirements.

• Ensure new systems, tools, and AI-enabled capabilities are adopted by the European business and supported after launch.

Team and People Leadership

• Lead and manage the technology teams and people responsible for software, infrastructure, support, and delivery across Europe. Responsibilities include:

• Manage technology leaders, project teams, application owners, infrastructure resources, vendors, and support partners across Europe.

• Set clear goals, priorities, roles, and accountability across the Europe technology team.

• Develop technology talent, build team capability, and ensure appropriate coverage for critical technology functions.

• Create a service-oriented, business-focused technology culture across Europe.

• Encourage practical use of AI and automation to improve productivity, service delivery, and problem-solving.

• Build strong relationships across Europe Leadership, Global Technology / IT, U.S.-based IT teams, operations, legal, compliance, data, and business teams.

• Maintain clear decision-making and escalation paths to avoid duplication, conflicting direction, or misalignment.

• Manage performance, resource planning, team capacity, and delivery expectations.

Minimum Requirements include:

• Senior technology leadership experience in a European, market-facing, or international environment.
• Experience serving as a technology leader within a global organization.
• Hands-on technology experience across software platforms, infrastructure, integrations, data, cybersecurity, enterprise systems, and AI-enabled tools.
• Proven experience leading software implementations, platform rollouts, infrastructure programs, and technology transformation initiatives across multiple markets.
• Experience managing technology teams, application owners, infrastructure resources, vendors, and delivery partners.
• Experience partnering with global and U.S.-based IT teams to align execution with global technology roadmaps.
• Ability to engage credibly with technical teams, challenge solution designs, assess delivery risks, and support practical problem-solving.
• Proficiency in AI and demonstrated ability to apply AI tools to solve business, operational, and technology problems.
• Experience partnering directly with executive leadership and business leaders.
• Strong understanding of European regulatory requirements, including data privacy, cybersecurity, operational resilience, and technology governance.
• Ability to balance global standardization with market needs.
• Strong stakeholder management skills across business, technology, legal, compliance, operations, and vendor teams.
• Strong delivery discipline, including project governance, prioritization, budget awareness, risk management, and change management.

Key Attributes

• Strategic and commercially minded.
• Market-facing business partner with a strong understanding of European operating needs.
• Hands-on, practical, and execution-oriented.
• Strong people leader and team builder.
• AI-proficient and curious about practical technology innovation.
• Strong executive presence.
• Collaborative and alignment-oriented.
• Comfortable partnering across Europe and U.S.-based IT teams.
• Comfortable operating with both direct and dotted-line leadership relationships.
• Able to influence without relying solely on direct authority.
• Strong judgment on when to standardize, localize, escalate, or adapt.
• Able to resolve competing priorities constructively.
• Strong partnership mindset across IT and European leadership.
• Comfortable managing complexity across software, infrastructure, vendors, AI, and business stakeholders.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.