Office Manager in Waunakee, Wisconsin at Frontier Dental Laboratories, Inc.

D&S Dental Laboratories, a proud member of the Denbright Dental Labs family, is seeking a Office Manager.

Are you an organized, people-first leader who thrives in a fast-paced Office environment? We’re looking for an Office Manager who can confidently run daily operations in the office, inspire teams members, and deliver exceptional customer experiences to our staff and customers. This is a hands-on leadership role where your impact is visible every day—on the Office, the team, and the customers we serve.

We’re a growing, service-driven organization that values accountability, teamwork, and continuous improvement. Our culture is professional yet warm—we move fast, support one another, and take pride in doing things right. The office is the heartbeat of our operation, and our managers play a critical role in keeping it running smoothly.

We offer a robust benefits package, including health coverage, retirement plans, paid time off, and additional employee support programs.

As an Office Manager, your day starts by setting priorities for the office team—reception, scheduling, drivers, and shipping. You’ll coach employees in real time, solve customer issues before they escalate, review orders and invoicing for accuracy, and partner with other leaders to improve office processes. You’ll track performance, use data to improve service levels, and ensure the Office delivers consistent, high-quality results.

• Overseeing daily office operations and customer service performance
  
• Coaching, training, and developing Office staff
  
• Managing customer orders, invoicing, shipping, and communications
  
• Handling escalated issues with professionalism and empathy
  
• Partnering with leadership on office process improvements
  
• Maintaining accurate records and ensuring operational efficiency
  

• Full-time | Monday–Friday
  

• 4+ years of customer service leadership or office management experience
• Strong communication, organization, and time-management skills
• Ability to lead teams in a fast-paced office environment
• Proficiency with MS Office and basic business technology
• Experience in dental or healthcare environments is a plus, not required

If you’re ready to lead a team, and grow with a company that values your expertise—we want to hear from you.