Senior Care Coordinator in New England, England at Routes Healthcare

INTIND

Senior Care Coordinator

Preston

Up to 30,000 (dependent on experience)

Full-Time, Permanent

Are you an experienced care coordinator with a talent for organisation, a passion for quality, and the drive to lead a team? If so, the Senior Care Coordinator role at Routes Healthcare could be exactly the opportunity youve been looking for.

This is a senior, hands-on leadership role at the heart of our Preston service. Youll oversee the coordination of care delivery across the hub, support and develop junior coordinators, and deputise for the Registered Manager when needed all while keeping the focus firmly on delivering a consistent, high-quality service for every client we support.

A little about us

At Routes, were a team of folk from all walks of life with one thing in common: we care about making a difference. For the last 15 years weve been delivering high-quality, person-centred care that helps people live the way they choose, in the comfort of their own home.

We want to help you flourish and we give you the tools to make that happen.

What we offer

Centralised support teams HR, Payroll, Quality, Marketing and more keeping things running smoothly in the background

Our in-house recruitment team and zero agency use, so you have the staff you need

Routes Academy: career development and progression for you and your team

Digital Care Plans for more efficient, effective operations

A friendly in-house IT team on hand whenever you need them

Wellbeing and financial support through our Employee Assistance Programme (EAP)

25 days holiday, plus bank holidays and an extra day off for your birthday

Buy and sell holiday scheme

Pension Scheme

A competitive salary up to 30,000 plus an attractive bonus package based on service performance

A fun, supportive workplace full of great people

What were looking for

At least 12 months experience in a care coordination or supervisory role within a domiciliary or community care setting

Experience of supervising or line managing others, with the ability to motivate and develop a team

A solid understanding of CQC regulatory requirements, the Care Standards Act and the Health and Social Care Act

Strong organisational and scheduling skills, with the ability to manage competing priorities under pressure

Proficient in care management software (People Planner preferred) and Microsoft Office including Excel

Excellent written and verbal communication skills, with the confidence to liaise with clients, families, field staff and external professionals

A genuine commitment to person-centred care and delivering high-quality outcomes for service users

A full valid UK driving license with access to your own vehicle

Your day-to-day

Leading and line managing the Care Coordinator team, including supervisions and appraisals

Deputising for the Registered Manager in their absence

Overseeing scheduling and Rota management across the hub, ensuring continuity of care for every client

Mentoring junior coordinators and supporting their professional development

Leading internal audits of scheduling, care records and visit monitoring

Monitoring key performance indicators and producing reports for the Registered Manager

Acting as the first point of escalation for the coordination team

Liaising with clients, families, commissioners and healthcare professionals

Contributing to service improvement, capacity planning and onboarding of new packages

Managing on-call duties, including senior on-call cover on a rotating basis

This could be the start of an incredible journey together leading a great team, shaping the quality of care in your community, and building a career youre proud of. Wed love to hear from you.