Traveling New Patient Coordinator in Erwin, North Carolina at Lane & Associates Family Dentistry
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Job Description
We are currently seeking a Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Dunn and Durham Miami locations, following the Orthodontist to assist with patient care and coordination.
Position Overview:As a Traveling New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.
Key Responsibilities:Conduct new patient consultations including:
Office tours
Treatment and financial overview
Taking initial records (photos, X-rays, etc.)
Scheduling bonding and recall appointments
Sending patient and doctor correspondence
Prepare and present bonding contracts:
Set up contracts prior to bonding appointments
Review financial agreements and collect payments
Post payments, submit insurance claims, and set up auto-drafts
Maintain and manage patient reports and appointment confirmations
Schedule ongoing maintenance and follow-up appointments
Monitor and respond to office emails
Support other administrative and clinical tasks as needed
A positive, energetic team player with exceptional customer service skills
Strong organizational, planning, and communication abilities
Ability to thrive in a fast-paced, multi-location environment
Professional appearance and demeanor
Proficiency with dental software and general computer applications
High School Diploma or GED (required)
1–2 years of dental experience (required)
Orthodontic experience (preferred)
NC X-Ray Certification (required)
Ability to lift up to 15–20 lbs
Reliable transportation and willingness to travel between Dunn and Durham
Competitive Pay!
Comprehensive Benefits Package including Medical, Dental, Vision, Life, FSA, and more!
401(k) with Employer contribution – available after just 90 days!
Quarterly Performance Bonuses!
Off at 2PM on Fridays!
Uniform Allowance!
Paid Time Off + Paid Holidays!
Fun Company Events & Marketing Campaigns Throughout the Year!
Volunteer Opportunities with our Smile Squad – Earn Rewards & Prizes!
Birthday & Work Anniversary Surprises from Ownership!
Employee Assistance Program!
and so much more!