Accounts Receivable & Billing Manager in Agawam, Massachusetts at Catalyst Acoustics Group

Location: Hybrid – Dublin, OH, Agawam, MA or North Aurora, IL preferred

About Catalyst Acoustics Group

Catalyst Acoustics Group (CAG) is a leading designer and manufacturer of engineered acoustical solutions serving industrial, architectural, medical, commercial, and infrastructure end markets. CAG operates a portfolio of best-in-class brands across a national manufacturing footprint, supported by a shared-services model and a focus on operational excellence, scalability, and continuous improvement.

Role Overview

The Accounts Receivable & Billing Manager is responsible for leading the end-to-end AR and billing function across a multi-entity, private equity-backed platform. This role ensures the accuracy, timeliness, and integrity of invoicing, cash application, collections, and customer account management.

This leader operates as a player/coach, balancing hands-on execution with team leadership, while driving process consistency, improved cash flow, and scalability across the organization.

The ideal candidate is a driver, highly organized, and brings a strong sense of urgency, ownership, and process discipline in a fast-paced, decentralized environment.

Key Responsibilities

1. Billing Operations & Invoicing

• Oversee and actively support end-to-end billing processes, including invoice creation, validation, and distribution across multiple entities
• Ensure timely, accurate, and complete invoicing, aligned with contractual terms and operational milestones
• Partner with Operations, Customer Service, and Sales to resolve billing discrepancies and ensure invoice accuracy
• Establish and enforce standard billing policies, procedures, and controls
• Drive consistency in billing practices across sites and newly acquired businesses

2. AR Operations & Execution

• Lead and participate in day-to-day AR activities, including cash application, account reconciliation, and issue resolution
• Ensure integrity of customer accounts and accurate posting of payments and adjustments
• Resolve complex AR issues, including unapplied cash, short pays, and disputes
• Maintain strong internal controls and compliance with accounting standards

3. Collections & Cash Flow Management

• Drive collections strategy and execution to improve DSO and optimize working capital
• Monitor customer aging and proactively address past-due and high-risk accounts
• Partner cross-functionally to support effective customer communication and resolution
• Implement disciplined follow-up processes and consistent collection standards

4. Credit & Risk Management

• Oversee credit analysis, approval, and monitoring for new and existing customers
• Establish and maintain credit limits, policies, and risk mitigation practices
• Monitor customer exposure and escalate risks as appropriate

5. Team Leadership (Player/Coach)

• Lead, develop, and coach AR and billing team members across locations
• Act as a hands-on leader, stepping in to support workload and resolve issues directly
• Set clear expectations and reinforce accountability, accuracy, and responsiveness
• Identify talent gaps and support hiring, training, and development

6. Process Improvement & Standardization

• Identify and drive process improvements across billing and AR workflows
• Standardize processes across business units, systems, and acquired entities
• Partner with Finance and IT to optimize ERP functionality, automation, and reporting tools
• Reduce manual work and improve scalability and efficiency

7. Month-End Close & Reporting

• Ensure accurate and timely completion of AR and billing-related close activities
• Oversee account reconciliations, aging reviews, and billing completeness checks
• Partner with Accounting on revenue recognition alignment, reserves, and bad debt analysis
• Provide leadership with key metrics (DSO, aging, disputes, billing accuracy) and actionable insights

8. Cross-Functional Partnership

• Collaborate closely with Sales, Operations, Customer Service, and Finance
• Balance strong collections discipline with customer experience and commercial relationships
• Support integration of acquired businesses into standard billing and AR processes

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, or related field
• 5–10+ years of progressive experience in Accounts Receivable, Billing, or Order-to-Cash functions, including leadership
• Experience in manufacturing, distribution, or multi-entity environments preferred
• Strong understanding of billing structures (contract-based, milestone, product) and AR processes
• Experience with ERP systems and process standardization initiatives
• Proven ability to operate in a high-growth, PE-backed, or decentralized environment