Supervisor, Community Support Services in Brantford, Ontario at Canadian Mental Health Association Brant-Haldimand-Norfolk Branch

Internal/External

JOB POSTING: 1029

Community Support Services Supervisor (2 positions)

We are presently accepting applications from qualified individuals to fill the following positions:

Start Date: ASAP

Hours of Work: 37.5 hours/week

Salary Range: $35-$40.95/hour

We are seeking two experienced and collaborative leaders to join our Community Support Services (CSS) team. The Supervisor, Community Support Services provides operational leadership and direct supervision to an interdisciplinary team delivering community mental health and addiction services, including case management, peer support, group programming, intake, and the Rapid Access Addiction Medicine (RAAM) program.

This role is responsible for supporting high-quality, recovery-oriented, person- and family-centred care while fostering a psychologically healthy, equitable, inclusive, and culturally responsive workplace. The Supervisor works closely with staff, community partners, and leadership to advance quality improvement, client safety, accessibility, and service excellence.

A full job description is available upon request.

Highlighted Responsibilities:

• Provide direct supervision, coaching, mentoring, performance management, and professional development to Community Support Services staff.
• Oversee daily program operations, staffing, scheduling, service delivery, and related administrative functions.
• Monitor caseloads, waitlists, client flow, and access to ensure equitable and timely services.
• Lead quality improvement initiatives and support Accreditation Canada standards and organizational priorities.
• Administer the Collective Bargaining Agreement (CBA), including addressing employee and labour relations matters, participating in grievance management and resolution, etc.
• Ensure compliance with legislative, professional, privacy, and organizational requirements.
• Support recruitment, onboarding, workforce planning, and employee engagement.
• Collaborate with hospitals, primary care, Ontario Health Teams, and community partners to strengthen integrated care.
• Participate in the after-hours on-call rotation (additional compensation provided).

Qualifications and Experience:

Additional Preferences & Qualifications:

Experience with:

• Recovery-oriented, person-centred care
• Trauma-informed and harm reduction approaches
• Anti-racist, anti-oppressive, equity, diversity, inclusion, accessibility, and Indigenous Cultural Safety practices
  
  

Ability to:

• Lead interdisciplinary teams effectively
• Support change management and continuous improvement
• Resolve conflict and support staff performance
• Build strong partnerships with internal and external stakeholders

APPLY NOW:

Please submit your cover letter and/or resume and directly apply on ADP.

Application Deadline: Thursday, July 23, 2026 @ 4:30 pm

All applications will be held in confidence. We thank all applicants; however, only those being considered for interview will be contacted.

We thank all applicants; however, only those being considered for an interview will be contacted. CMHA BHN is an equal opportunity employer, and we value the importance of diversity and dignity in the workplace. We are committed to developing inclusive, barrier-free recruitment and selection processes and work environments. We strongly encourage applications from Indigenous peoples (First Nations, Métis, and Inuit), racialized persons, 2SLGBTQIA+ individuals, persons with disabilities, and women. We welcome applicants of all intersecting identities and experiences. If you are contacted by CMHA BHN regarding a job opportunity, please advise prior to the interview if you require accommodation, and we will work with you to make appropriate arrangements.