Clinic Manager in Evansville, Indiana at Forefront Therapy

About Forefront Therapy

Forefront Therapy is an Evansville, Indiana-based healthcare organization providing physical, occupational, speech, and mental health therapy services to individuals across the lifespan. Forefront is committed to delivering high-quality, individualized care throughout the greater Tri-State region. Its approach is built around three core pillars: one-on-one care, education and research, and accessibility for all. Forefront strives to advance community health and wellness through evidence-based care, education, collaboration, and service to individuals from diverse backgrounds and socioeconomic circumstances.

About the role

A Clinic Manager oversees the daily operations of the Forefront Therapy clinic, ensuring efficient, compliant, and patient-centered service delivery across clinical and administrative functions. The ideal candidate is an organized, decisive leader who can manage staff, streamline day-to-day operations, and maintain a high standard of patient care and business performance.

What you'll do

• Operations Management
• Oversee daily clinic operations, ensuring efficient scheduling, patient flow, and resource allocation
• Ensure the clinic opens and closes according to schedule, coordinating staff coverage as needed
• Monitor clinic budget, expenses, and financial performance in coordination with the Practice Owner
• Maintain and enforce clinic policies and procedures

Staff Leadership

• Hire, train, supervise, and evaluate administrative and support staff
• Manage staff schedules and ensure adequate coverage across all clinic functions
• Address performance issues and support disciplinary actions as needed, in coordination with the Practice Owner
• Foster a positive, collaborative clinic culture

Patient Experience and Quality

• Monitor patient satisfaction and address escalated patient concerns or complaints
• Partner with clinical leadership to ensure smooth coordination between administrative and clinical operations
• Identify and implement process improvements to enhance efficiency and patient experience

Compliance and Risk Management

• Ensure clinic operations comply with applicable healthcare regulations, licensing requirements, and company policy
• Maintain accurate records related to clinic operations, staffing, and compliance
• Escalate compliance concerns to appropriate leadership
• Adhere to HIPAA and all applicable patient privacy and confidentiality requirements

Qualifications

• Bachelor's degree in healthcare administration, business administration, or a related field preferred; equivalent experience considered
• Prior experience in healthcare or clinic operations management required
• Prior supervisory experience required