Assistant Banquet Manager in Snoqualmie, Washington at Snoqualmie Casino & Hotel

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $70,761.12/year - $77,837.10/year, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $101,896.01/annually max over time.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Assistant Banquet Manager supports the Banquet Manager with the planning and execution of banquet events, ensuring each function is set, staffed, and delivered to BEO standards across ballroom/meeting spaces, F&B outlets, and off-site locations. The Assistant Banquet Manager partners cross functionally to confirm details, readiness, and timelines, while providing exceptional guest service.

SUPERVISORY SCOPE

• Banquet Captain
• Banquet Porter
• Server Events
• Bartender Banquets
• Barback Banquets

ESSENTIAL DUTIES / RESPONSIBILITIES

• Event Execution Support: Support end-to-end planning and execution of banquet functions across the 28,000+ sq. ft. ballroom/meeting space, internal meeting space, F&B outlets, and off-site events, ensuring alignment to BEOs and guest expectations.
• Floor Leadership & Shift Coverage: Lead day-of event operations by assigning tasks, directing set-up/teardown, monitoring pacing, and providing real-time coaching to ensure service standards are met.
• Guest Experience & Service Recovery: Serve as an escalation point during events, resolving issues quickly and professionally, document follow-up items and support recovery actions to protect guest satisfaction.
• BEO Accuracy & Distribution: Partner with Sales to review, confirm, and help maintain accurate BEOs and menus, ensure timely communication of updates, timelines, and specifications to all departments.
• Labor Coordination: Assist with staffing plans, scheduling adjustments, and coverage needs based on event volumes.
• Vendor & Cross-Department Coordination: Coordinate with external vendors and internal partners (F&B, Culinary, EVS, Entertainment, Engineering, Security) to confirm room readiness, equipment needs, timing, special requirements, and on-time delivery/setup in alignment with venue standards and event timelines.
• Compliance & Risk Support: Reinforce and monitor compliance with alcohol service, safety/sanitation, cash handling, and property policies; address concerns promptly and escalate as appropriate.
• Training & Performance Development: Support ongoing training on steps of service, event standards, and safety procedures, provide feedback to strengthen performance and consistency.
• Operational & Cost Awareness: Help monitor supply readiness, equipment uses, and event execution efficiency, share opportunities for process improvement and assist leadership with cost-conscious operational decisions.

Education and Experience:

• Three (3) years of experience in Banquets within a comparable sized property.
• Two (2) years of experience leading others in a supervisory or manager role.

Skills and Abilities:

• Service Delivery Ownership: Skilled in planning, organizing, and delivering large-scale events while leading day-of operations, directing setup/teardown, managing pacing, and motivating teams to deliver high-quality service.
• Stakeholder Alignment: Strong verbal and written communication skills, effective in partnering with clients, Sales, internal departments, and external vendors to align requirements, timelines, and service expectations.
• Guest Service Excellence: Strong guest service and problem-solving ability, serving as an escalation point to resolve issues quickly and protect guest satisfaction.
• BEO & Detail Management: Proficient in reviewing and maintaining accurate BEOs/menus, managing multiple events at once, and ensuring logistics are handled correctly and on time.
• Workforce Readiness: Ability to assist with staffing plans and scheduling adjustments, deploy team members efficiently, and support consistent service coverage during events.
• Partner Integration: Experience coordinating vendor services and maintaining professional relationships to ensure seamless delivery, correct setup, and adherence to venue standards.
• Policy and Safety Adherence: Strong awareness of alcohol service, safety/sanitation, cash-handling, and risk protocols.
• Operational Efficiency: Ability to monitor supplies, equipment use, and execution efficiency, identify process improvements, and support cost-conscious operations.
• Company Vehicle Operation: Ability to safely operate company vehicles as needed, maintain a valid driver’s license, follow traffic laws, and comply with company vehicle-use and safety policies.

PREFERRED

Education and Experience:

• Casino, Gaming, or Hospitality Experience: Familiarity with the casino, gaming, or hospitality industry, with a strong understanding of typical products, services, and customer demographics.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.