Senior Manager, Billing & Payments in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Billing & Payments in the United States.

This leadership role offers the opportunity to oversee and modernize complex billing and payment operations within a fast-growing technology-driven environment. The position focuses on ensuring billing accuracy, payment reliability, and operational scalability across multiple systems and customer segments. You will lead initiatives that strengthen platform stability, improve customer trust, and reduce revenue leakage through automation and process optimization. Working cross-functionally with finance, engineering, customer operations, and product teams, you will help shape the future of billing and payment architecture with an AI-first mindset. This role is ideal for a strategic leader who thrives in high-impact environments and enjoys solving operational and technical challenges at scale. The position combines hands-on operational ownership with long-term modernization strategy in a collaborative and innovation-focused culture.

• Lead end-to-end ownership of billing and payment platforms across residential, SMB, enterprise, wholesale, and commercial services, ensuring high availability, accuracy, and operational stability.
• Oversee billing execution processes including rating, invoicing, bill generation, and delivery while implementing controls that prevent billing discrepancies and revenue leakage.
• Ensure integrity across order-to-bill and service-to-bill workflows by collaborating closely with product and engineering teams to maintain accurate service activation and billing synchronization.
• Manage payment processing ecosystems, including integrations for credit card payments, ACH, autopay systems, and external payment vendors, ensuring seamless authorization, settlement, reconciliation, and posting processes.
• Drive improvements in payment success rates through monitoring, root-cause analysis, escalation management, and automation initiatives designed to reduce manual interventions.
• Lead incident management and problem resolution efforts related to billing and payment operations, delivering high-quality root cause analyses and preventive solutions.
• Partner with finance, accounting, security, operations, and customer experience teams to support compliance, audits, governance frameworks, and platform modernization initiatives.
• Define and execute scalable modernization strategies leveraging AI and intelligent automation to improve billing integrity, automate exception handling, and streamline payment operations.

• Bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related discipline.
• Minimum 8 years of experience in billing systems, payment operations, fintech, telecom monetization platforms, or revenue management environments with ownership of mission-critical systems.
• At least 3 years of leadership experience managing teams or leading cross-functional initiatives with accountability for operational outcomes and customer impact.
• Strong expertise in payment processing concepts including settlements, ACH processing, chargebacks, reconciliation, disputes, and financial controls.
• Experience working within complex multi-platform ecosystems involving billing engines, payment gateways, ERP integrations, and financial systems.
• Proven success driving automation, reducing operational inefficiencies, and translating business challenges into scalable technical solutions and roadmaps.
• Familiarity with compliance frameworks, audit support, PCI-related processes, and vendor management practices.
• Strong analytical, organizational, communication, and stakeholder management skills with the ability to align executive and operational teams.
• Experience in telecom, subscription-based, or usage-based billing models is highly valued, along with exposure to AI/ML-driven operational improvements and event-driven system integrations.
• Applicants must be authorized to work in the United States without current or future sponsorship requirements.

• Competitive base salary ranging from $125,000 to $183,000 annually, depending on experience.
• Target annual bonus and additional quarterly performance incentives.
• Comprehensive healthcare coverage including medical, dental, and vision plans.
• 401(k) retirement savings plan.
• Flexible spending accounts (FSA).
• Generous paid time off and paid sick leave.
• Parental leave benefits.
• Remote work flexibility.
• Professional development support including training programs, career growth opportunities, and education reimbursement.