Sales Representative in Virginia at RUI USA, LLC

Work-from-Home Inbound Sales Specialist

RUI is seeking motivated and customer-focused individuals to join our team as Work-from-Home Inbound Sales Specialists. In this role, you will assist both new and existing customers with service-related sales opportunities involving internet, phone, and cable services. This position requires strong communication skills, professionalism, and the ability to provide effective solutions in a fast-paced environment.

Our goal is to deliver an excellent customer experience while helping customers identify products and services that best meet their needs.

• Open availability required, including weekdays and weekends. Employees will receive two scheduled days off during the week.

• Dedicated, quiet workspace free from distractions or background noise.

• Private workspace suitable for webcam use. Employees are required to remain on camera during training, nesting, and production environments.

• Reliable internet connection with minimum speeds of:

  • 100 Mbps download

  • 25 Mbps upload

• Internet speed should be tested at:

  • Speedtest.net

• Must have access to a cell phone and wired headset.

• Company-issued laptop will be provided.

• T-Mobile ISP is currently not supported.

(Additional duties may be assigned as needed.)

• Build and maintain positive relationships with both new and existing customers.

• Handle inbound calls related to upgrades, promotions, customer retention, and win-back opportunities.

• Present products and services using approved sales scripts and call flows.

• Listen to customer concerns and identify appropriate solutions.

• Use empathy, professionalism, and rapport-building techniques to address customer needs and improve the customer experience.

• Maintain a working knowledge of company products and services.

• Accurately document customer interactions and update information within CRM systems.

• Meet quality assurance (QA) and compliance standards.

• Comply with all applicable company, client, federal, and state confidentiality and data security requirements.

• Previous sales and/or customer service experience preferred, including call center or direct sales experience.

• Strong interpersonal and communication skills, both written and verbal.

• Comfortable working in a goal-oriented sales environment.

• Proficient with technology, including email, internet browsers, and data management systems.

• Ability to multitask and adapt within a fast-paced environment.

• Ability to work independently and collaboratively within a team environment.

• Strong customer service skills, including empathy, patience, and responsiveness.

• Bilingual candidates are encouraged to apply.