Senior Front Desk Representative in St. Petersburg, Florida at Evara Health
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Job Description
Join Evara Health—Driven by Purpose, Powered by People.
At Evara Health, we believe healthcare is about more than treating patients—it’s about transforming lives and strengthening the communities we serve. As a nonprofit community health center with 17 locations and mobile health units across Pinellas County, we provide high-quality, accessible care while creating meaningful opportunities for our employees to make a difference every day. Recognized as a USA TODAY Top Workplace, Evara Health is proud to foster a mission-driven culture where people are valued, collaboration matters, and employees can grow while doing work that has a real impact.
If you’re looking for more than just a job—and want to be part of a team committed to improving lives and serving our community—we invite you to explore a career with Evara Health.
Build a career that goes beyond a job—it changes lives.
About This Role:
The Senior Patient Access Representative plays a critical role in supporting prospective and current patients at Evara Health. This position ensures a smooth and timely registration process, provides exceptional customer service, collects payments, and coordinates appointments to enhance the patient experience. Additionally, the Senior Patient Access Representative assists community members in applying for various benefits and facilitates eligibility and enrollment in coverage through the Health Insurance Marketplace. The Senior Patient Access Representative also mentors and trains new Patient Access Representatives, ensuring team proficiency and cohesion.
What You'll Do:
- Patient Access & Financial Counseling
- Manage complex patient registration, insurance verification, financial documentation, and counseling needs with accuracy and independence.
- Serve as a senior resource for billing, insurance, payment plans, and complex financial situations.
- Patient Experience & Issue Resolution
- Provide exceptional patient service using the AIDET model and resolve escalated billing, insurance, and payment concerns.
- Partner with patients, providers, and insurance companies to resolve complex issues and improve satisfaction with the financial aspects of care.
- Team Support & Leadership
- Train and mentor Patient Access Representatives, sharing best practices and supporting team development.
- Assist management with department schedules, operational improvements, and updates to financial counseling policies and procedures.
- Quality, Compliance & Operations
- Monitor registration, insurance, and financial processes for accuracy, efficiency, and compliance with regulatory requirements.
- Manage a high volume of patient accounts while ensuring timely documentation and adherence to Evara Health protocols, safety, and security standards.
- Professional Development
- Participate in department meetings, trainings, and required certifications to support continuous improvement and maintain role qualifications.
Why You'll Love Working Here:
- Meaningful Impact: From children to adults, our teams help meet the healthcare needs of communities across Pinellas County, impacting more than 75,000 lives each year. No matter your role, your work contributes to expanding access to care and improving the health of the communities that need us most.
- Career Growth: Whether you’re building your career from an entry-level role through our Pathways training programs or preparing to grow into leadership through the Healthcare Management Academy, we offer development programs designed to support your career journey and help you grow at Evara Health.
- Culture: Join a USA TODAY Top Workplace where people are at the heart of what we do. From theme days and team celebrations to organization-wide events, recognition and opportunities to share your voice, we work hard to create a culture where you can have fun, feel connected, and know your contributions as a healthcare professional are valued.
Supervisory Responsibilities:
Peer leadership and mentoring of other Patient Access Representatives
Education and Experience:
- High School Diploma, or equivalent
- Minimum 2 years of experience as Front Office in a healthcare setting, preferred.
- Minimum 2 years of experience in customer service, preferred.
Culture and Benefits:
At Evara Health, our mission-driven work starts with our people. We know that delivering exceptional care to our communities is only possible when our employees feel valued, supported, and connected to the work they do. That commitment comes to life through an employee experience designed to build connection, recognize contributions, and make Evara Health a great place to work—from employee picnics and appreciation events to monthly theme days, celebrations, and opportunities to come together as a team. We build on that culture with competitive compensation and benefits that recognize the important work our employees do while supporting their personal well-being, professional growth, and long-term success.
- Generous Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
- Holidays: Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
- Wellness Perks: Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.
- Retirement Planning: Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
- Professional Development & Education: Eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
- Quarterly Incentive Opportunities: Share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
- Career Growth & Advancement: Grow your career at an organization committed to developing its people, with opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health.
At Evara Health, we are Driven by Purpose. Powered by People. Every role contributes to our mission of improving the health of our communities, and every employee plays a part in making that mission possible.
If you’re looking for a career where your work matters, your growth is supported, and your contributions make a meaningful difference, we invite you to join Evara Health.
**This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit https://info.flclearinghouse.com.**