Residential Maintenance Coordinator in Ormond Beach, Florida at Seacoast Service Partners NA LLC

Residential Maintenance Coordinator

Location: Ormond Beach, Florida Job Type: Full-Time | Non-Exempt (Hourly)

About Total Comfort

Total Comfort is part of Seacoast Service Partners, a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

Position Summary

The Residential Maintenance Coordinator owns the proactive scheduling, customer follow-up, and renewal activity for Total Comfort’s residential maintenance client base. This is a high-volume, detail-oriented position requiring consistent outbound customer contact, accurate ServiceTitan records, and disciplined follow-through.

This position is dedicated to maintenance operations.

What You’ll Own

· Manage the scheduling pipeline for approximately 5,000 residential maintenance clients

· Proactively contact customers to schedule preventive maintenance within the appropriate service window

· Track services that are due, overdue, canceled, rescheduled, missed, or still pending

· Schedule, dispatch and update appointments in ServiceTitan based on customer needs, technician capacity, and route efficiency

· Follow up on maintenance agreement renewals, payment issues, declined cards, and customers at risk of cancellation

· Maintain accurate customer, equipment, agreement, appointment, and communication records

· Fill open schedule capacity and alert operations leaders to backlog or capacity concerns

· Coordinate maintenance-specific customer issues with technicians and field leadership

· Provide clear, professional customer communication and follow open items through completion

· Route general service calls, sales leads, and unrelated requests through the centralized call-center process

What Success Looks Like

· Maintenance visits are scheduled within established service windows

· Overdue and unscheduled clients receive consistent, documented follow-up

· Canceled and missed appointments are promptly rescheduled or appropriately closed

· Renewal opportunities are addressed before agreements lapse whenever possible

· ServiceTitan records and customer communication notes are complete and accurate

· Technician schedules are supported through active backlog and capacity management

· Customer concerns and operational barriers are identified and escalated promptly

Required Qualifications

· High school diploma or equivalent

· Two or more years of scheduling, customer service, service coordination, account management, or related high-volume administrative experience preferred

· Strong attention to detail, organization, and follow-through

· Professional phone and written communication skills

· Ability to manage frequent schedule changes and competing priorities without losing accuracy

· Comfort making a high volume of outbound customer contacts

· Proficiency with email, Microsoft Office, and customer management systems

· Must pass a background check and drug screening

Preferred Qualifications

· ServiceTitan experience

· HVAC, home services, maintenance agreement, or field service experience

· Experience managing renewals, retention, recurring service, or a large customer portfolio

· Bilingual English/Spanish

What We Offer

· Competitive compensation based on experience and skill level

· Medical, dental, and vision insurance

· 401(k) plan

· Paid time off and paid holidays

· Career development opportunities within a growing home services platform

Total Comfort and Seacoast Service Partners are Equal Opportunity Employers.