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Customer Service Representative - Entry Level in Addison, Illinois at Optimum Card Solutions LLC

NewJob Function: Customer Service
Optimum Card Solutions LLC
Addison, Illinois, 60101, United States
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Job Description

Entry-Level Customer Service Representative

Gift Card Manufacturing Industry
Location: Downers Grove, IL | Full-Time

Position Overview

The Customer Service Representative will serve as a key point of contact for customers and business partners, supporting gift card orders, production updates, inventory inquiries, and account-related requests. This is an excellent opportunity for a recent college graduate looking to build a career in customer service, account management, operations, or sales support.

Responsibilities
  • Respond to customer inquiries via phone, email, and other communication channels.
  • Manage and track customer orders from production through delivery.
  • Provide updates on order status, inventory availability, shipping schedules, and delivery timelines.
  • Coordinate with Sales, Production, Operations, and Shipping teams to ensure customer satisfaction.
  • Resolve customer issues promptly and professionally.
  • Enter and maintain accurate customer and order information in company systems.
  • Assist with reporting, documentation, and special projects.
  • Build strong relationships with customers and business partners.
  • Identify opportunities to improve customer experience and internal processes.
Qualifications
  • Bachelor's degree required; recent graduates are strongly encouraged to apply.
  • Excellent verbal and written communication skills.
  • Strong organizational and problem-solving abilities.
  • Detail-oriented with the ability to manage multiple priorities.
  • Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
  • Positive attitude and strong desire to learn.
  • Ability to work collaboratively in a fast-paced manufacturing environment.
  • Previous internship, retail, customer service, or administrative experience is a plus.
What We Offer
  • Competitive salary and benefits package
  • Career advancement opportunities
  • Exposure to manufacturing, operations, sales, and customer relationship management

Job Location

Addison, Illinois, 60101, United States

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