Leasing Manager in Chicago, Illinois at MCCAFFERY INTERESTS INC

About Us

McCaffery Interests is a privately owned, full-service commercial real estate company with more than 30 years of experience investing in, developing, leasing, and managing exceptional properties. With a portfolio of over 20 million square feet and assets exceeding $2 billion, our work spans office, mixed-use, residential, and master-planned communities across the country. Headquartered in Chicago, we are committed to creating thoughtful places, lasting relationships, and outstanding experiences.

About Lincoln Common

At Lincoln Common, we do more than offer luxury apartments. We create a community that feels like home. Located in the heart of Lincoln Park, Lincoln Common blends historic character with contemporary living to deliver an exceptional resident experience.

We are seeking a dynamic, customer-focused Leasing Manager to lead leasing operations, inspire a high-performing team, and drive occupancy and revenue growth. If you are passionate about real estate, thrive in a fast-paced environment, and love building relationships, we'd love to meet you.

Position Summary

The Leasing Manager is responsible for maximizing property performance through effective leasing strategies, exceptional customer service, and strong team leadership. This role oversees the full leasing lifecycle, from prospect engagement and lease execution to renewals and resident retention, while ensuring an outstanding resident experience and achieving occupancy and revenue goals.

As a key member of the property team, you will bring innovative ideas, market insight, and a service-first mindset that supports the culture and success of Lincoln Common.

Leadership & Operations

• Lead by example and embody McCaffery's culture, values, and service standards.
• Deliver exceptional experiences for residents and prospects through The McCaffery Way.
• Recruit, train, coach, and develop Leasing Consultants to build a high-performing team.
• Set and monitor individual and team leasing goals, providing ongoing feedback and support.
• Identify opportunities to improve leasing processes, performance, and resident satisfaction.
• Conduct regular team meetings and individual coaching sessions.
• Ensure compliance with Fair Housing laws, ADA requirements, company policies, and all applicable regulations.
• Support overall property operations and assist with team coverage as needed.
• Stay informed of market trends, competitor activity, and industry best practices.

• Lead all leasing activities to achieve occupancy, renewal, and revenue goals.
• Create a welcoming, professional environment for prospects and residents.
• Conduct apartment tours, identify prospective resident needs, and effectively showcase community amenities and features.
• Maintain consistent follow-up communication with prospective residents.
• Oversee lease application processing, screening, approvals, and lease execution.
• Manage renewal activities, including resident outreach, rate discussions, and retention strategies.
• Maintain accurate leasing records, reports, and resident documentation.
• Ensure model apartments and vacant units are market-ready and presented to the highest standards.
• Assist with rent and deposit collection as required.

• Collaborate with property and marketing leadership to execute leasing and marketing initiatives.
• Monitor online listings and advertising to ensure pricing and availability are accurate.
• Develop outreach efforts with local businesses, employers, and community organizations.
• Provide recommendations on market trends, resident preferences, and competitive positioning to support leasing success.

• Conduct regular property walks to ensure the community remains clean, attractive, and well-maintained.
• Report maintenance concerns promptly and partner with site teams to maintain exceptional curb appeal.
• Assist with move-out inspections and vacancy readiness as needed.

What We're Looking For

• Proven experience in residential leasing, property management, or multifamily housing.
• Prior leadership or team management experience preferred.
• Strong sales, customer service, and relationship-building skills.
• Excellent communication, organization, and problem-solving abilities.
• Results-driven mindset with the ability to manage multiple priorities.
• Knowledge of Fair Housing regulations and leasing best practices.
• Proficiency with property management software and Microsoft Office applications.
• Flexibility to work weekends and participate in on-call responsibilities as needed.

Why Join McCaffery?

At McCaffery, you'll join a team that values innovation, collaboration, and exceptional service. You'll have the opportunity to make a meaningful impact at one of Chicago's premier residential communities while building your career with a respected industry leader.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications, and responsibilities may change as business needs evolve.