Call Center Representative in Melville, New York at SafeSplash

Company Overview

SafeSplash is a leading provider of swim lessons and water safety education for children and adults. We operate a chain of 180+ company-owned and franchised swim schools across the United States. Streamline Brands operations under multiple banners, including SafeSplash, Saf-T-Swim, SwimLabs, Miller, and Swimtastic.

Summary

The Customer Service Representative at SafeSplash supports inbound customer service for new and existing customers of our swim programs. You’ll use sales and customer service skills to identify customer needs, enroll students into our swim programs, and provide support for existing swim lesson customers. The ideal candidate is a quick learner who is reliable and can create a seamless experience for customers between our locations and contact center.

We are currently hiring for Fulltime representatives to work mornings, afternoons, evenings, and weekends, 30-40 hours per week.

Responsibilities:

Engage with prospective and existing customers via phone, email, chat, and text to support their questions and requests about swim lessons. Provide personalized service and solutions to identify swim level and enroll customers in swim lessons and drive customer satisfaction.Process and document customer requests for enrollment changes in accordance with policy.Communicate professionally with swim school locations and internal team members to solve customer requests and issues.Maintain a positive, customer-focused attitude to enhance brand loyalty and satisfaction.Maintain accuracy, security, and integrity of all customer information. Meet all performance expectations including service, sales, quality, and attendance standards.