Donor Engagement Coordinator in Woodside, California at Filoli Center

The Details

Location: Gorgeous Filoli Historic House & Garden

Position Type: Full-time, Non-Exempt, Hourly, Benefit Eligible

Schedule: Typically Tuesday-Saturday, Full-time flexibility needed for occasional evening and weekend events

Hourly Range: $36.00 to $39.00 per hour (Depending upon candidate experience)

Reports to: Director of Development Operations

• Program & Operations Coordination (40%): Manage day-to-day administration for the Filoli Circle program, including member onboarding, renewals, benefit fulfillment, communications calendars, and feedback gathering.
• Donor Concierge Service (25%): Serve as a responsive, friendly point of contact for donor inquiries, tour requests, and ticketing. Coordinate custom behind-the-scenes touchpoints and ensure accurate donor recognition.
• Events & Engagement (20%): Oversee member event logistics from start to finish—managing RSVPs, registration, nametags, briefings, run-of-show materials, and post-event follow-up.
• Data, Records & Reporting (15%): Partner with Membership and Operations to maintain accurate CRM records, track engagement KPIs, process gifts, and generate insights for program growth.

• Background: 2+ years of experience in development, donor services, membership, events, or nonprofit administration (Bachelor’s degree preferred, or equivalent combined experience).
• Technical Aptitude: Proficiency in Google Suite and Microsoft Office. Familiarity with donor databases, ticketing systems, or CRMs (Blackbaud Altru experience is a big plus).
• Communication & Collaboration: Exceptional written and verbal communication, high emotional intelligence, and a knack for cross-departmental teamwork.
• Core Values: A genuine passion for donor stewardship, ethical fundraising practices, and driving Diversity, Equity, Accessibility, and Inclusion (DEAI) across organizational culture.

• Schedule: Full-time flexibility needed for occasional evening and weekend events.
• Mobility & Licensing: Valid Driver’s License required. Must be comfortable sitting for extended computer work, walking across uneven outdoor terrain during events, and occasionally lifting up to 25 lbs.