Customer Relations in Billings, Montana at Automotive and Industrial Distributors of Billin

Customer Service Representative

Job Type: Full-time

Location: Billings, MT

Who We Are:

A&I Distributors is a rapidly growing, family and employee-owned, well established wholesale oil distributor, with nearly one hundred years of history and partnerships with some of the largest oil companies in the world. These partnerships, along with unmatched service to our customers, have enabled the company to grow to one of the premier oil distributors in the nation; a long way from our humble beginnings in 1924.

Role Summary:

Position: Customer Service Representative
Works With: Purchasing, Credit, Sales Leadership, Customer Service, Marketing, Operations, Finance, and Senior Leadership
Hours: Minimum 40 hours per week, M-F 8 am to 5 pm with one hour lunch

Location: On Site - Billings

Compensation: $20 per hour

Benefit Package:

• PTO (After one year)
• Paid Sick Time (after 90 days)
• Holiday Pay
• Health & Dental Insurance
• 401k
• Profit Sharing/ESOP
• Life and Disability Insurance
• Employee Discount

Responsibilities:

A Customer Service Representative plays a fundamental role in helping to achieve our growth objectives. You will learn about the automotive and industrial lubrication field and quickly become familiar with customer needs. This person must be comfortable making phone calls to existing customers each day and maintain exceptional attention to detail.

Requirements:

• Possess excellent customer service and communication skills
• Desire and ability to be trained
• Strong phone presence
• Dependable, reliable, professional demeanor always
• Enjoy working in a team environment to support and achieve team goals
• Well organized
• Attention to detail
• Basic computer knowledge
• Respond to Customer inquiries regarding products and order entry
• Builds customer relationships to drive repeat business by relating to the customer and developing product knowledge