Property Manager (Multi-Building/Mixed Use Asset) – Hampton Plaza in Towson, Maryland at The Bernstein Companies

The Bernstein Companies is a privately held, vertically integrated real estate investment, development, and management firm headquartered in the Washington, DC metropolitan area. For more than 90 years, the company has successfully invested in, developed, and managed office, multifamily, and hospitality properties throughout the Mid-Atlantic and Midwest. Today, the firm's portfolio includes nearly five million square feet of commercial real estate.

Recognized for its long-term ownership philosophy, financial strength, and commitment to operational excellence, The Bernstein Companies continues to invest thoughtfully in its portfolio through capital improvements, technology, and process innovation. We believe our people are essential to that success and provide opportunities for talented professionals to make a meaningful impact within a collaborative, entrepreneurial environment.

Position Summary

The Multi-Site Property Manager is responsible for the overall operational, financial, and physical performance of Hampton Plaza, a landmark asset in Towson, Maryland, currently consisting of 206 residential apartment homes, approximately 329,000 square feet of commercial office space, and 1000 stall parking garage.

This role provides leadership and direction for all on-site operations, ensuring exceptional service to residential residents and commercial, office, and retail tenants while protecting and enhancing the long-term value of the asset. The Property Manager oversees daily property operations, partners closely with the Maintenance Supervisor and Assistant Property Manager, manages financial performance, identifies operational improvements, and ensures the property is maintained to the highest standards.

Ownership is committed to continued investment in Hampton Plaza and its operations. The successful candidate will identify opportunities to improve processes, and support operational initiatives that strengthen accountability, improve efficiency, and enhance the resident and tenant experience. As the property continues to evolve, this individual will play an important role in supporting capital improvements and operational changes that position Hampton Plaza for long-term success.

The ideal candidate is a hands-on leader who enjoys improving established operations, building strong working relationships, and taking pride in the long-term success of the property. This is a fast-paced, multi-building role that requires the ability to manage competing priorities and asset types simultaneously. This role offers the opportunity to make a meaningful impact within a stable organization that values collaboration, continuous improvement, and long-term ownership.

Essential Responsibilities

Property Operations

• Oversee the day-to-day operations of the residential, commercial, office, and retail components of Hampton Plaza.
• Establish operational priorities that support ownership objectives and maintain high standards of property performance.
• Ensure exceptional standards for building appearance, cleanliness, maintenance, safety, and customer service.
• Conduct regular property inspections and proactively identify opportunities to improve operations, efficiencies, and service delivery.
• Coordinate the efforts of the management team, maintenance staff, housekeeping, vendors, and contracted service providers to ensure seamless operations.
• Foster a culture of professionalism, accountability, responsiveness, and teamwork.

Resident & Tenant Relations

• Deliver an exceptional customer experience through responsive, professional service.
• Serve as the primary point of escalation for complex resident and commercial tenant concerns.
• Build positive relationships with residents, office tenants, vendors, and ownership representatives.
• Support resident retention and commercial tenant satisfaction through operational excellence and proactive communication.
• Promote a culture of hospitality and service throughout the on-site team.

Leasing & Sales

• Lead sales and leasing across residential units and commercial, office, and retail space to minimize vacancy and downtime and maximize occupancy and revenue.
• Conduct ongoing market analysis and competitive benchmarking to set pricing, incentives, and positioning across all asset types.
• Drive the full leasing cycle — marketing, tours, applications, screening, and lease execution — and negotiate residential renewals.
• Support commercial and retail lease transactions, renewals, and letters of intent in coordination with brokers, ownership, and counsel.
• Drive resident and tenant retention through community building, responsive service, and consistent engagement.

Asset Preservation

• Partner closely with the Maintenance Supervisor to ensure effective preventive maintenance programs and long-term care of building systems.
• Prioritize maintenance activities based on operational needs, asset preservation, and the resident and tenant experience.
• Oversee vendor performance and ensure contracted work is completed safely, timely, and within budget.
• Partner with the Regional Manager and ownership representatives to plan and implement approved capital improvement projects.
• Maintain compliance with all life safety, environmental, and building system requirements.
• Ensure the property reflects ownership's commitment to quality and long-term investment.

Financial Management

• Own full P&L responsibility for the property — prepare and manage annual operating and capital budgets.
• Monitor monthly financial performance and identify opportunities to improve operating efficiency while supporting the property's financial objectives.
• Review financial statements, operating trends, accounts receivable, budget variances, and operating expenses.
• Approve expenditures and vendor contracts in accordance with company policies.
• Recommend operational improvements and cost-saving opportunities while maintaining exceptional service and asset quality.

Compliance & Risk Management

• Ensure compliance with Fair Housing, OSHA, ADA, and all applicable federal, state, and local regulations.
• Maintain emergency preparedness procedures and life safety compliance.
• Oversee incident reporting, insurance claims, and risk mitigation efforts.
• Ensure accurate documentation, record retention, and compliance with company policies and procedures.

Why Join The Bernstein Companies?

Joining The Bernstein Companies means becoming part of a stable, privately held organization with a long history of investing in both its properties and its people. We offer the opportunity to make a meaningful impact within a collaborative environment where operational excellence, innovation, and long-term thinking are valued.

Our comprehensive compensation and benefits package includes:

• Competitive base salary
• Annual performance bonus opportunity
• Comprehensive medical, dental, and vision insurance
• Company-paid Life Insurance and Long-Term Disability
• Generous Paid Time Off
• 401(k) retirement savings plan with a 20% company match on every dollar contributed
• Professional development and career growth opportunities
• The opportunity to help shape the future of a well-positioned asset backed by a financially strong ownership group

Qualifications

• Bachelor's degree in Business, Real Estate, Property Management, or a related field preferred.
• Seven to ten years of progressive property management experience, including responsibility for large residential or mixed-use assets.
• Direct experience managing mixed-use assets with residential, commercial, office, and retail components is required.
• Demonstrated success managing operating budgets, full P&L performance, and capital improvement projects.
• Strong understanding of multifamily and commercial building operations and maintenance practices.
• Proven sales and leasing track record across residential and commercial/retail space.
• Demonstrated ability to lead and develop teams, ideally across multiple sites, and to thrive in a fast-paced, deadline-driven environment.
• Advanced proficiency with Yardi is required.
• Demonstrated success improving property operations through sound decision-making, effective use of technology, process improvements, and strong team leadership.
• Excellent analytical, organizational, communication, and problem-solving skills.
• Ability to build strong relationships with residents, tenants, employees, vendors, and ownership representatives.