Client Services Representative in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Services Representative in the United States.

This role is focused on delivering high-quality front-line support to merchants and sales partners in a fast-paced payments environment. You will be the first point of contact for troubleshooting technical and product-related issues, ensuring clients receive timely, accurate, and professional assistance. The position requires strong problem-solving skills, clear communication, and the ability to manage multiple support requests through a ticketing system. You will also play an important role in building knowledge resources, improving support documentation, and sharing insights with internal teams. In addition to resolving issues, you will support product understanding through training and demonstrations. This is a customer-facing role where relationship-building, responsiveness, and attention to detail directly contribute to client satisfaction and operational excellence.

• Provide front-line customer support by troubleshooting and resolving technical hardware and software issues for merchants and partners.
• Research, diagnose, and escalate complex or urgent issues when necessary to ensure timely resolution.
• Log, track, and manage all client interactions using a ticketing system while maintaining accurate documentation.
• Deliver product training and demonstrations to end users to support adoption and effective use of payment solutions.
• Develop and improve internal and external support documentation, including self-service resources and knowledge base articles.
• Collaborate with team members to share solutions, improve processes, and enhance overall support quality.
• Maintain strong relationships with clients and partners while gathering feedback to inform product and service improvements.

• Minimum of 1 year of experience in customer service, technical support, or a related client-facing role.
• High school diploma or equivalent required; college degree preferred.
• Strong communication skills, both written and verbal, with the ability to interact professionally with clients and stakeholders.
• Problem-solving mindset with the ability to diagnose issues related to software, hardware, and basic technical systems.
• Familiarity with Microsoft Office and/or Google Workspace, with ability to quickly learn new systems and tools.
• Basic understanding of computer systems, browsers, operating systems, and peripheral devices.
• Strong interpersonal skills with a collaborative, team-oriented approach.
• Preferred: knowledge of the payments industry, including PCI standards and card network processes (Visa, Mastercard).

• Competitive hourly pay range ($17–$21/hour, depending on experience and location)
• Medical, dental, and vision insurance coverage
• Paid time off (PTO)
• 401(k) retirement plan with company match
• Mental health support and wellness programs
• Paid maternity and paternity leave
• Education assistance programs
• Company-funded lifestyle spending account
• Inclusive and diverse work environment focused on collaboration and equal opportunity