Appointment Coordinator in Glendale, California at Health Bridge LLC

About Health Bridge LLC
Health Bridge is a mission-driven healthcare organization dedicated to expanding access to quality care through innovation and compassionate service. We focus on bridging gaps in healthcare by leveraging technology, supporting underserved communities, and building strong clinical teams that make a lasting impact on patient health.

Patient Appointment Coordinator
Location: Glendale, CA91202
Pay: $18.00 – $20.00 per hour

Position Summary:
The Appointment Coordinator plays a key role in managing patient appointments, ensuring accurate records in our EMR system. This role involves overseeing clinic schedules to identify patients eligible for a Preventative Dental Evaluation, scheduling appointments, providing end-of-day metrics, and communicating results to patients as needed. Strong communication skills and attention to detail are essential, as the coordinator will work closely with in-office assistants and other team members in real time.

Appointment Scheduling and Management

• Schedule and confirm patient appointments in the clinic’s EMR
• Review daily clinic schedules to identify patients eligible for Preventative Dental Evaluations according to Health Bridge guidelines
• Coordinate with in-office assistants and medical teams to ensure smooth patient check-ins and timely appointment adjustments

Data Reporting and Metrics

• Record and monitor daily appointment metrics across multiple schedules
• Generate and report key daily metrics to support clinic tracking and planning
• Provide end-of-day summaries and activity logs to management

Communication and Coordination

• Serve as the primary point of contact for patient check-ins, cancellations, and reschedules
• Liaise with in-office teams to address last-minute appointment needs and real-time changes
• Communicate with clinical and dental teams regarding Preventative Dental Evaluation appointments and coordination needs
• Provide patients with their results via phone call, including translation as needed

Administrative Support

• Support doctor and assistant credentialing processes
• Ensure all patient demographics and appointment details are accurately documented in the EMR
• Maintain thorough records of patient interactions, appointment changes, and other relevant data
• Assist with other administrative tasks to ensure efficient clinic operations

Minimum Requirements:

• Education: High school diploma or equivalent
• Communication: Excellent verbal and written communication skills for interacting with patients, team members, and providers
• Organization: Strong attention to detail, time management, and the ability to manage multiple schedules and priorities
• Problem-Solving: Proactive in identifying scheduling issues and providing real-time solutions in a fast-paced environment
• Technology: Microsoft Office Suites, Google Suites, etc.
• Spanish: Fluency in Spanish is required

Bonus Points For:

• Technology: Familiarity with using EMR/ EHR software (Epic, Dentrix, Athena, etc.)

Job Type: Full-time

Benefits:

• Paid sick time
• Paid time off
• Paid training
• Paid Holidays