BERT OGDEN BMW SERVICE CASHIER in Pharr, Texas at Bert Ogden Olds Nissan & BMW Inc

SUMMARY

The Cashier receives cash from customers and employees in payment for goods or services and records the amount received in an accurate manner. S/he is sometimes the customer’s last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.

ESSENTIAL DUTIES

• Process customer payments for service and parts transactions using established processes utilizing pay methods approved.
• Responsible for processing payments and entering DMS correctly.
• Reconcile cash box and deposits daily with exact accuracy as per request of the accounting department.
• Submit timely and accurate cashier reports according to the established process.
• Maintain manufacturer certification.
• Review extended service contracts and submit for payment with service contract agencies as necessary
• Answer Service calls and assist with customer needs as instructed by management.
• Provide appointment scheduling for customers both at cashiering and on the phone using the xtime system.
• Maintain loaner vehicle fleet by utilizing available systems and following applicable process. Create loaner contracts and maintain documentation as required.
• Make outbound calls to follow up with customers, schedule appointments, and generate additional service business as requested.
• Review emails from BDC support and assist with customer needs.
• Advise service manager of any customer concerns or needs that require management’s attention.
• Maintain work area tidy and organized.
• Ensure documents are filed appropriately and secure.
• Provide a positive customer experience.
• Assist the service manager in any other duties as directed.
• Other duties as assigned

EDUCATION and/or EXPERIENCE/ QUALIFICATIONS

• High School Diploma
• Ability to read and comprehend instructions and information.
• One year of experience operating a cash register preferred.
• Will be trained on dealership computer systems, cash register and other office machines.
• Professional personal appearance.
• Ability to work well with customers.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel.
• Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees.
• Prolonged periods of sitting.
• Must be able to lift up to 20 pounds at times.
• Occasional lifting, standing, crawling, reaching, use of stairs.
• Occasional attendance at social gatherings.
• Ability to travel occasionally.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Texas Driver's License
• Maintain a clean driving record

OTHER REQUIREMENTS

• Pass Background Check
• Pass Drug Test
• Must be 21 Years-Old or older

EMPLOYMENT BENEFITS INCLUDE

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance