Candidate Experience Navigator in West Orange, New Jersey at RWJBarnabas Health

Job Title: Candidate Experience Navigator

Location: Hybrid (New Jersey)

Department Name: Talent Acquisition

Status: Salary

Shift: Day

Pay Range: $62,400.00 - $76,600.00 per year

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

You call it a Recruiting Coordinator, we call it a Candidate Navigator!!

The Candidate Navigator is part of a team within the Physician and Clinical Provider Recruitment team for the RWJBarnabas Health system responsible for providing customer service support to candidates and hiring managers, as well as support to the Physician and Clinical Provider Recruitment team during full-cycle recruitment activities. Reporting to the Manager, Physician Recruitment and Provider Integration, this role will contribute to business needs by providing a positive experience to candidates before, during, and after the recruitment process to ensure a positive brand reputation.

As a Candidate Navigator, a typical day might include the following:

• Support the RWJBH Physician and Clinical Provider Recruitment team by handling and assisting the candidate through the on-boarding process.
• Manages the internal transfer processes for hired employees. Helps current RWJBH employees regarding interdepartmental transfers and continuing education programs.
• Communicates with potential candidates, hiring managers, and other stakeholders. Conveys messages clearly and concisely in a timely manner.
• Plans with a realistic view of the time demands and anticipates potential obstacles.
• Responds to candidates in a timely manner or delegates the inquiry to others best suited to assist candidate.
• Resolves inquiries using available resources and working knowledge or with assistance from internal experts.
• Cultivates a positive relationship that ensures a smooth onboarding experience.
• Serves as a liaison between various internal departments and parties involved in the onboarding process. This may include, but is not limited to, Occupational Health, IT&S, HRIS, Payroll, Security, and the Hiring Manager.
• Ensures compliance with all onboarding requirements of the system and position, escalating concerns to leadership as identified.
• Guides employees and internal departments through required stages of the process to ensure timely execution of required onboarding tasks to minimize start date delays.
• Coordinates the employee orientation schedule and provides required material for participation.
• Promotes direct communication and positive rapport among employees and managers prior to start.
• Increases engagement and productivity through strong lines of communication with new hires and team members to positively impact retention.
• Aids Physician and Clinical Provider Recruitment team with generalist items. This may include, but is not limited to, answering general benefits and payroll questions.
• Tracks progress and completion of activities for oneself as well as team members.
• Participates and contributes to project teams developed to progress strategic Physician and Clinical Provider Recruitment team initiatives.

This role may be for you if:

• You are comfortable working directly with Physician, Senior Executives and handling sensitive information with discretion.
• You are highly organized and able to manage multiple priorities with precision and urgency.
• You anticipate challenges and proactively solve problems before they arise.
• You operate autonomously while aligning with a collaborative team vision.
• You thrive in a fast-paced environment where accuracy, confidentiality, and service excellence are essential.
• You’re passionate about creating a seamless, first-class onboarding experience for senior leaders.

Required Skills, Attributes, and Experiences

• Bachelor’s Degree required. Degree in Human Resources, Business, or the Behavioral Sciences preferred.
• Proven interest in Human Resources through prior employment or internship experience required.
• Excellent customer service skills, with a history of delivering positive and timely results.
• Customer service principles including but not limited to, the ability to effectively communicate, navigate and overcome obstacles, and establishing trust with your customer.
• Uses interpersonal savvy to foster productive working relationships with others to drive results.
• Excellent verbal and written communication skills.
• Efficiently and effectively uses time and resources in the workplace to be able to successfully accomplish tasks.
• Manages time effectively under short deadlines for oneself and team members as well.
• Work load management skill, ability to prioritize, ability to work independently, high attention to detail, and ability to multi-task, and meeting established deadlines.
• Demonstrated proficiency in Microsoft Office applications.
• Fully embody the culture and core values of RWJBarnabas Health and lead by example.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.