Floor Manager in Murray, Utah at Dahle Used Automart

Monitors customer activity. Trains and helps improve the performance of salespeople.

Automotive Floor Manager - Essential Duties

• Hires, trains, motivates, counsels and monitors the performance of all salespeople.
• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
• Ensures that each customer is greeted as quickly as possible.
• Implements and maintains a prospect tracking and follow-up system.
• Helps salespeople close deals when necessary.
• Communicates with new-vehicle and used-vehicle salespeople to ensure that dealership policies and procedures are understood and followed.
• Conducts sales training meetings as directed by the general sales manager.
• Forecasts aggressive yet realistic monthly goals and objectives for individual salespeople and provides them with the support to meet these goals.
• Assists in development of improvement programs for salespeople who are having difficulty reaching their objectives.
• Ensures salespeople maintain a high customer satisfaction rating.
• Recommends for dismissal any salesperson failing to meet dealership standards.
• Contacts new owners within 24 hours of delivery to ensure complete satisfaction with sales and delivery process. Addresses any concerns or complaints immediately.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect vehicle sales.
• Maintains professional appearance.
• Attends managers meetings as requested.
• Other tasks as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Automotive Floor Manager - Education and/or Experience

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Four to ten years related experience and/or training; or equivalent combination of education and experience.