Medical Scheduler in Kissimmee, Florida at First Step Therapy LLC

WHY JOIN FIRST STEP THERAPY:
We believe in supporting our team while making a meaningful difference in the lives of children and families.

At First Step Therapy, we provide pediatric physical therapy, occupational therapy, speech therapy, and behavioral therapy in a supportive clinic environment. We are looking for a friendly, motivated, and highly organized Medical Receptionist who enjoys helping others, thrives in a fast-paced environment, and understands the importance of exceptional customer service.

If you are a people person who can multitask, stay organized, and create a welcoming experience for every family who walks through our doors, we want to hear from you!

Position: Full-Time
Hours: Availability between 9:00 AM and 6:00 PM Monday-Thursday and Saturdays 8-2pm
Location: Kissimmee, FL

BENEFITS:
Medical, dental, and vision insurance
401(k) with company matching
Life insurance
Paid time off (PTO)
On-the-job training

RESPONSIBILITIES:

* Be the welcoming face of our clinic! Greet patients and families with warmth and professionalism.

* Manage front desk operations, including patient check-in, check-out, and appointment scheduling.

* Answer and direct a high volume of incoming calls while providing excellent customer service.

* Schedule patient evaluations, therapy sessions, and follow-up appointments.

* Manage cancellations and reschedule appointments efficiently to keep clinic schedules running smoothly.

* Accurately enter and update patient demographics, medical history, and insurance information.

* Verify patient information and collect payments when applicable.

* Communicate professionally with families, patients, physician offices, and healthcare providers.

* Maintain patient confidentiality and follow HIPAA guidelines.

* Assist with administrative duties, filing, faxing, Google Docs, and other office tasks.

* Help maintain a clean, organized, and welcoming clinic environment.

* Be willing to cross-train and support other departments as needed.

PREFERRED QUALIFICATIONS:

* 2 years of customer service experience.

* 2 years of medical or healthcare office experience.

* Bilingual in Spanish and English.

* High school diploma or equivalent.

WHAT WE ARE LOOKING FOR:

* A positive attitude, professionalism, and attention to detail are a MUST!

* Minimum of 2 years of receptionist experience required.

* Minimum of 2 years of medical scheduling experience required.

* Strong customer service and communication skills.

* Excellent organizational skills and the ability to multitask in a busy environment.

* Knowledge of HIPAA and patient confidentiality.

* Familiarity with general office equipment, fax machines, Google Docs, and computer systems.

* Basic mathematical skills and the ability to handle payments accurately.

* Self-motivated, dependable, and willing to learn and take initiative.

* Ability to work flexible hours, with occasional Saturdays as needed.

* Valid driver's license and required background clearance.

Company info: http://www.firststep-therapy.com

Equal Opportunity Employer
Keywords: Medical Scheduler, pediatrics, clinic base, Kissimmee, St.Cloud, Hunter's Creek, Poinciana, Osceola County.