Senior Associate, Member Services in Atlanta, Georgia at World 50 LLC

Procurement Leaders is the world’s most influential procurement network, empowering senior executives from 750+ leading global companies. We bring together a community of 35,000+ procurement leaders to exchange insights, accelerate decision-making, and drive strategic success. Through our globally recognized events, we foster meaningful discussions and connections, featuring C-suite speakers and delegates from the world’s most iconic brands, including Diageo, Toyota, Etihad, Walgreens, and Heineken.

Procurement Leaders is wholly owned by World 50 Group, an organization that is committed to facilitating collaboration among top executives and thought leaders around the world.

Role: Senior Associate, Member Services

Reports To: Katie Johnson

Location: Atlanta

Workplace Type: We ask all employees to work a hybrid schedule, with a minimum 2x/week in their local office. We welcome employees to utilize office space more than that where possible.

Joining as a Senior Associate on our Member Services team, you will play an integral role in serving, retraining and growing our membership community while building out a commercial skill set. In this position, you will have direct, high-level exposure to C-Suite executives and senior leaders from the world’s biggest and most valuable global brands. You will be responsible for end-to-end service delivery, building trusted member partnerships, and executing critical renewal and upgrade sales interactions within your account base. This is a fast-paced, high-impact opportunity perfect for an ambitious professional looking to accelerate their career.

• Engage with senior corporate executives in household brands by running sophisticated product demonstrations, running training webinars, and strategically inviting members to exclusive events.
• Drive overall account growth by effectively retaining, managing, and developing long-term, trusted member partnerships.
• Manage the complete member journey, providing world-class support during onboarding, throughout the subscription lifecycle, and during renewal or off-boarding phases.
• Execute comprehensive renewal plans for each assigned member and directly partner with and support Account Managers/Directors to maximize regional value renewal rates.
• Strategically coordinate with internal teams to deliver value-add services for business members, including diagnostic result deliveries.
• Proactively recruit member executives for live and virtual events featured throughout the extensive annual member calendar.
• Build, maintain, and execute an outcomes-based business plan tailored to achieving quarterly and annual revenue and team renewal targets.
• Actively innovate to identify and unlock new ways to grow Procurement Leaders' presence and value creation within existing accounts.
• Continually review and improve existing member workflows to build a best-in-class customer experience.
• Manage diverse member requests promptly, handling queries regarding thought-leadership content, networking introductions, platform logins, and general account administration.
• Organize meetings, calendar schedules, and coordinate both local and international travel arrangements for members and team executives at live events.

• 1-3 years of Account Management/Customer Success experience in a fast-paced B2B environment.
• Confident communicator with experience engaging senior stakeholders and C-suite executives.
• Commercially driven with a strong interest in revenue growth and long-term career progression.
• Strategic thinker with the ability to manage account risk and drive long-term client value.
• Strong business acumen, curiosity, and interest in market trends and procurement.
• Excellent written and verbal communication skills with strong attention to detail.
• Analytical and data-driven, with proficiency in Microsoft Office and CRM systems (Salesforce preferred).

The World 50 Group Way is our unified cultural framework that defines who we are and how we operate, shaped by insights and input from our associates. It brings together our mission, purpose, values, and DNA to foster a culture of community, collaboration, learning, and lasting impact.

Our DNA - How we show up

• Member Obsessed: Building real connections and helping our members win is what drives us.
• Entrepreneurial: We see challenges as chances to get creative and make things happen.
• Collaborators: We’re stronger together: we share ideas, support each other, and create amazing experiences as one team.
• Learners: We stay curious, keep growing, and never stop learning.
• Humble: We aim high but leave our egos at the door - it’s about progress, not perfection.
• Community: We celebrate wins, hold each other accountable, and have plenty of laughs along the way.

As a purpose driven company, we’re dedicated to building a workplace where people from different backgrounds can do their best work. Our company value One & All, demonstrates our commitment to creating a place where every individual feels seen, supported, and free to bring their whole selves to work. When people feel genuinely valued and included, they’re more engaged and effective. That’s why we focus on cultivating an environment that celebrates difference, empowers connection, and accelerates the success of our members and their organizations.