Service Desk Agent in Painted Post, New York at Painted Post, New York

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Service Desk Agent.

Type: Contract
Job Title: Service Desk Agent
Location: Painted Post, NY
In Office Position and/or Hybrid Rotation: Hybrid expectation is onsite 3 days/week and remote 2 days/week. Schedule determined with team.
Pay Rate: Based on experience
Work Hours: M-F 8am-5pm
Education: High School Diploma or GED required; Associate degree in IT or related certification preferred.

Description

Provide Tier 1 IT support and serve as a single point of contact for users through phone, chat, tickets, and walk-up support. Troubleshoot and resolve hardware, software, connectivity, account, and mobile device issues. Use ServiceNow to manage incidents and requests, document troubleshooting, meet SLAs, and route issues to appropriate support teams.

Requirements:

• 2+ years of IT Help Desk or Service Desk experience
• Strong customer service, communication, and problem-solving skills
• Experience supporting Windows 11, Microsoft 365, Teams, Outlook, and mobile devices
• ServiceNow or similar ticket management experience
• Strong troubleshooting, organization, time management, and multitasking abilities
• Ability to follow IT processes, document issues, meet SLAs, and manage changing priorities
• Ability to work independently and collaboratively in a fast-paced environment
• Fluent English communication skills

Preferred Skills:

• Active Directory and Microsoft Azure
• VPN and Citrix troubleshooting
• Printer/driver troubleshooting
• Corporate mobile device configuration
• Remote support tools
• Asset management
• Microsoft Edge, Google Chrome, and Adobe products
• Knowledge Base utilization
• Call management software such as Finesse

Additional Information

• No third party resumes will be accepted

• Drug testing and/or other employment-related inquiries may be conducted

• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

• CTG is an Equal Employment Opportunity employer

• CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below.