Operations Manager in Westfield, Indiana at KPM Management Group LLC

Job Description

We’re looking for an experienced and dynamic Hotel Operations Manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.

The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.

Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience
• Develop and implement operational policies and procedures to enhance efficiency and service quality
• Collaborate with department heads, including front desk, housekeeping, Maintenance and food and beverage, to optimize workflows
• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
• Handle guest concerns with professionalism and a commitment to resolution

Requirements and Skills

• Proven experience in hotel operations management, with a track record of successful leadership
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Demonstrated ability to drive revenue growth and optimize operational efficiency
• Leadership and team management skills, fostering a positive and collaborative work environment
• Flexibility to work irregular hours, weekends, and holidays as needed
• Commitment to delivering exceptional guest experiences and maintaining high standards of service
• F&B experience is required
• Marriott experience a plus but not required