Desktop Security and Support Technician in Garner, North Carolina at Community Care of North Carolina Inc

Security Support

• Deploy security patches for CCNC staff. Apply OS and hardware patches and upgrades on a regular basis.
• Audit and review appropriate authorizations for all information systems when it comes to workstations (laptops and RWS).
• Work with Governance, Risk Management and Compliance staff to manage issues that may arise when it comes to workstations (laptops and RWS).
• Review vulnerability assessments and audits to ascertain the current state of application security and to highlight areas of high, medium, and low risk to management.
• Develop risk mitigation programs and action plans to address the risks identified during assessments and audits.
• Manage information security incident reporting.
• Performs regular security monitoring with antivirus, encryption, and patching to identify any possible intrusions.
• Perform folder access audits to verify security groups are correctly applying permissions to appropriate folders.
• Reports project status and delivers documentation to Tech Support Manager on a weekly basis.

Technical Support

• Serves as primary technical support for CCNC staff.
• Installs, configures, maintains, and troubleshoots workstations, peripherals, and software.
• Creates and updates workstation deployment images.
• Works with vendor support contacts to resolve technical problems with desktop hardware and software.
• Reports project status and delivers documentation to Tech Support Manager on a weekly basis.
• Interfaces successfully with internal customers and colleagues.
• Recommends and performs upgrades on systems to ensure longevity.

User Training and Documentation

• Assists with creating training materials.
• Generates accurate and complete documentation.

Administrative

• Meets with IT team on a regular basis to communicate current project status and potential new opportunities, assess progress toward project goals, provide suggestions for improving processes, discuss staff satisfaction issues, etc.
• Follows CCNC policies and procedures responsibly and proactively.
• Maintains accurate and up-to-date perspective on CCNC strategic direction and industry trends.

Qualifications

Education & Experience

• Bachelor’s degree or equivalent work experience
• 1-5 years of experience in a desktop security role desired
• IT industry certification (A+, CCNA, MCSA, ITIL, etc.) preferred

• Working knowledge of Windows 10 and above Operating Systems.
• Strong working knowledge of Microsoft Office 365.
• Working knowledge of computer hardware such as laptops, desktops, monitors, printers, and peripherals.
• Exposure-level understanding of Windows Server 2012 R2 Operating Systems.
• Must demonstrate strong analytical and problem-solving skills with the ability to diagnose and resolve highly visible production incidents in a methodical and expeditious manner. 
• Ability to troubleshoot problems quickly and effectively.
• Ability to effectively communicate with internal and external individuals, management, end users and public groups.
• Ability to respond to common and technical inquiries or complaints from staff.
• Ability to communicate technical information to non-technical individuals.
• Solid understanding of desktop, networking, and encryption technologies.
• Solid understanding of networking services such as DNS, File/Print Sharing, Active Directory, VPN, etc.
• Prior experience performing security reviews and risk assessments preferred.
• Experience with imaging software (not required but preferred).
• Familiar with some form of ticketing/tracking system. 
• Experience with Active Directory.
• Preferred experience with Trend Endpoint Security and Encryption. 
• Preferred experience with ManageEngine Endpoint Central. 

• Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time.
• Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices.
• Repetitive wrist motion and occasional lifting/carrying of up to 40 pounds.
• Must be available to fulfill on-call responsibilities at least two weekends per month (altered work schedule/hours)