Door/Hardware Field Service at Kinship Group LLC – Auburn, Washington

• Frequent overnight travel (>50%) to job sites across the United States.
• Conduct Site Surveys/Inspections for Sales Team.
• Conduct service calls, identify customer problems or needs and recommend solutions accordingly.
• Know products and services and how they can benefit individual customers.
• Provide technical and/or warranty support for Kinship supplied materials.
• Maintain schedule of all site surveys and field work in Outlook.
• Conduct pre-install meetings and confirm scheduled service work with customers prior to service date.
• Receive and QC material prior to installation or service work.
• Perform installation and/or service of door hardware, including low voltage electrical hardware.
• Retain core customers by providing excellent customer service.
• Participate in continuous product training.
• Complete forms and reporting in accordance with Company policies and procedures.
• Responsible use of company credit card and timely submission of monthly expense reports.
• Communicate professionally with colleagues and customers verbally and in writing.
• Safely perform physical demands as listed below.

• Education: High School Diploma or GED required.
• Preferred Experience: 5 years' minimum experience in door & hardware industry.
• Preferred Experience: Prior experience with door and hardware installation, as well as low voltage electrical hardware.

• Excellent customer service and social skills
• Effective verbal and written communication skills
• Ability to work effectively in stressful situations
• Good collaboration and teamwork abilities
• Excellent time management skills with proven ability to meet deadlines
• Quick critical thinking and problem-solving skills
• Mathematical knowledge, including fractions and decimals
• Accurately use and read tape measure and rulers
• Safely operate power and hand tools

• Full coverage medical and dental for employees and partial coverage for family members
• Voluntary vision coverage
• Employee Assistance Program
• 7 paid holidays
• Generous paid time off
• Annual compensation and bonus programs
• Safe harbor 401k with 4% match upon eligibility
• Flexible schedule

• Works in home office and various job sites
• Frequently (34-66%) stationed at a desk working on a computer/keyboarding
• Frequently sitting while traveling to/from job sites
• Occasionally (11-33%) moves about job sites
• Occasionally moves up to 50 pounds
• Seldom (1-10%) ascends/descends ladders
• Frequently communicates verbally
• Constantly (67-100%) hears
• Frequently uses forceful grasp for lifting/carrying/pulling using greater than 10lbs force to maneuver doors, frames, etc.
• Occasionally performs fine manipulation
• Occasionally operates hand and foot controls
• Constantly uses near vision, far vision and/or peripheral vision
• Frequently reaches at/below shoulder level or overhead
• Occasionally bends/stoops, squats/kneels
• Frequently performs low vibratory tasks

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