General Assistant at Webb Hotel Group – Lichfield, England

Are you enthusiastic, proactive, and passionate about delivering excellent guest experiences?

The Cathedral Hotel in Lichfield is seeking a friendly and versatile General Assistant to join our exceptional team. This is a dynamic and hands-on role that supports various departments — ensuring the smooth and efficient operation of the hotel, and helping to maintain the welcoming atmosphere our guests love.

As a General Assistant, you will play a vital part in the day-to-day running of the hotel, including:

• Supporting the Reception team with guest check-ins and inquiries

• Assisting our Housekeeping team to maintain high cleanliness and presentation standards

• Working alongside the Food & Beverage team during service times

• Ensuring guest satisfaction at every touchpoint, from arrival to departure

This is a casual position working a variety of shifts patterns including evenings and some weekends.

We believe in recognising hard work and rewarding our team members. When you join us, you’ll benefit from:

• Up to £12.21 per hour

• Paid overtime for additional hours worked

• Extra holiday entitlement for long service milestones

• Enhanced pay rates for working on key bank holidays

• Performance reward scheme to recognise your contributions

• Staff discounts on hotel stays, spa treatments, dining, and events

• Employee Assistance Programme (EAP) for mental health & wellbeing support

• Free onsite parking

• Complimentary uniform and meals during your shift

We’re looking for someone who:

• Has a positive, can-do attitude

• Enjoys working in a guest-focused environment

• Is flexible with working hours (including evenings/weekends)

• Demonstrates strong communication and multitasking skills

• Takes pride in maintaining high standards of service and cleanliness

Apply now and become part of something special at The Cathedral Hotel in Lichfield.