Customer Care Specialist - WFH in Omaha, Nebraska at Spade Recruiting

We’re a fast-growing team with a clear mission: to help families protect their financial security while building lasting careers for our people. Our success comes from focusing on people first—both the clients we serve and the team members we support.

We operate with a culture of flexibility, mentorship, and opportunity. Here, you’re not just taking a job—you’re stepping into a path where growth and advancement are built into the process.

We’re looking for motivated individuals to join us as client advisors and service specialists. In this role, you’ll become the main point of contact for families, guiding them through benefit programs and making sure they feel confident in their coverage.

This position is more than customer service—it’s about building trust, simplifying insurance, and empowering clientswith knowledge and support.

• Serve as the primary contact for clients, providing support and guidance after enrollment

• Clearly explain policy details, updates, and claims processes in everyday language

• Build strong, long-term relationships based on trust and reliability

• Work with leadership to improve client onboarding and service systems

• Participate in ongoing training and leadership development

• Excellent communication skills and a passion for helping people

• Comfortable using technology and working in a virtual environment

• Highly organized, dependable, and self-motivated

• Background in customer service or insurance is an asset (not required)

• Must be legally authorized to work in the U.S. or Canada

• Fully remote position with flexible scheduling

• Weekly earnings plus opportunities for bonuses and performance incentives

• Paid training and continuous mentorship to help you succeed

• Fast-tracked career growth with leadership opportunities available

• A supportive, people-first culture that values your success

• The chance to make a meaningful difference for families every day

This role is perfect for someone who is ambitious, coachable, and ready to build a career with no ceiling on growth. Here, your potential is unlimited—and your future is in your hands.