Billing Services Rep KAL at Beacon Health System – Kalamazoo, Michigan

Researches, troubleshoots, and documents billing problems that accounts may be experiencing in response to client complaint or management request. Establishes a working relationship with sales, lab/admin managers, and corporate billing as well as the account. Visits clients as necessary. Provides training to clients as needed on completion of requisition, billing, and other administrative processes. Follows through to a prompt solution. May be in Billing or Customer Support Department.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Skill Requirements

• Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
• Machine: Calculator, personal computer.

Physical Demands:

• Speech clarity, utilization of fingers and hands, standing-remaining on one’s feet in an upright position, sitting-remaining in the normal seated position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping and possible casual to regular lifting of up to 20 pounds.

License/Certification/Education:

• Requires a High School Diploma or equivalent, but prefer an Associate’s Degree w/3-5 years LabCorp experience.