Supervisor Cash Applications at Crouse Hospital – Syracuse, New York

The Supervisor Cash Applications leads, supervises and monitors daily performance activities of the Cash Application Representatives and Cashier to ensure all cash posting functions are managed with maximum accuracy and efficiency. The Supervisor will continuously monitor workflow for streamlined processes and maintain regular reconciling procedures to ensure cash balancing across all systems.

FUNCTIONAL JOB DUTIES AND RESPONSIBILITIES:
1. Attends and actively participates in hospital or medical performance improvement councils and committees as
requested.
2. Proactively communicates with staff and keeps them informed on a regular basis or as needed; updates staff
regarding policy changes in specialized areas.
3. Performs staff management functions related to employee selection, on-boarding/orientation,
coaching/development, staffing, work assignments, performance management and goal alignment as guided by
hospital policy and procedures and collective bargaining unit agreement (when applicable).
4. Participates, collaborates and actively engages in meetings to achieve goals and mutually beneficial outcomes.
5. Continuously oversees refund processing and reconciling.
6. Accurately and efficiently oversees all tasks related to cash posting and reconciliation procedures to ensure timely
processing and reporting of hospital daily cash.
7. Consistently compiles, analyzes and distributes reports detailing payment activity and proactively alerts department
leadership of unusual/unexpected results.
8. Regular reporting and analyzing of trends in cash collections via Epic dashboards.
9. Daily monitoring and clearing of Epic work queues.
10. Perform required monthly team quality reviews.
11. Completion of legacy worklists related to conversion procedures.
12. Assist in banking changes or conversions as needed.
13. Assumes other duties as assigned by departmental leadership.

MINIMUM EDUCATION / CERTIFICATION / LICENSURE:

• Required:
  • Bachelor's Degree in Accounting or Business related field
• EXPERIENCE
• Required:
  • Minimum two (2) years of work experience in healthcare billing or accounting, analysis and reporting
• SPECIAL SKILLS / EQUIPMENT
  • Working knowledge of MS Outlook.
  • Knowledge of electronic patient account systems.