What is the role of a Service Writer at ASCO Equipment?

The Service Writer position at ASCO Equipment is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

Where is this Service Writer job located?

Belton, Texas, 76513, United States

What type of employment is offered for this Service Writer role?

Full-time or part-time position

What is the expected salary for this Service Writer job?

Compensation will be discussed during the hiring process.

How can I apply for the Service Writer position at ASCO Equipment?

You can apply directly through the application link provided.

Service Writer at ASCO Equipment

Service Writer

At ASCO, we live by one motto: "We're On It." Whether it's sales, service, rentals, or repairs, were ready to tackle any equipment challenge our customers face.

Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.

ASCO Equipment has a career opportunity for a Service Writer in Belton, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

RESPONSIBILITIES:

Positively take ownership of customer experience
Manage work orders: open, close, post time, enter notes and monitor progress
Prepare accurate estimates for costs of repairs and present to customer
Monitor and Manage accounts receivables
Clearly and effectively communicate to customers, technicians and service manager
Provide status updates on: work orders, troubleshooting, technician progress & general questions
Monitor phones for field technician and customer calls
Various other administrative duties

BASIC QUALIFICATIONS:

2+ years of experience as a heavy equipment service technician or service writer
Ability to work in a fast paced/high volume dealership
Detail oriented, time management, and teamwork skills
Excellent customer service and communication skills
Proficient computer skills, and experience with G-Suite & other service programs
A personal dedication to work safety and accountability

Why Join Team ASCO?

Compensation & Benefits:

100% paid health insurance, 401(k) + profit sharing, and paid holidays

Unique Perks:

ASCO Childrens Education Program: Financial assistance for employees' children pursuing higher education

Paid training and career development opportunities

Our Core Values:

Honor God

Develop People

Pursue Excellence

Grow Profitably

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Service Writer at ASCO Equipment – Belton, Texas

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