Night Auditor at Clearwater Beach Marriott Suites on Sand Key – Clearwater Beach, Florida

Our Night Auditor serves as the overnight leadership and guest point of contact for the property and holds responsibilities such as:

• Greeting and checking in guests upon arrival and providing them with relevant hotel information
• Auditing and balancing reports from the day shifts
• Answering phones
• Verifying that all end-of-day tasks from other departments are complete
• Responding to guest inquiries, concerns and complaints as needed
• Running end-of-day reports before the close of the shift
• Preparing guest invoices for next-day checkouts
• Communicating with maintenance and housekeeping departments to ensure the reliability and cleanliness of hotel amenities
• Answering calls from hotel guests and documenting the details of each call for later reference

Skills

• Work experience as a Night Auditor, Hotel Front Desk Agent, Receptionist or similar role
• Experience with FSPMS or MARSHA
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills