Front Desk Agent in Bethesda, Maryland at Sterile Services Co. (SSC)

The Front Desk position provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management. This position requires someone who is flexible and able to work all three shifts: 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM. Must be available for an initial 1-2 weeks of mandatory training during weekdays (Monday through Friday).

• Greet and assist all guests with a friendly and professional demeanor.
• Complete Audit Checklist.
• Demonstrate knowledge of the Lodge Emergency Procedures.
• Fully understand and be able to operate all relevant aspects of the front desk computer system.
• Ensure prompt delivery of packages, mail, and messages as needed to guests.
• Set up and manage breakfast program, as well as other front office operations.
• Be familiar with and follow emergency procedures to ensure guest safety.

Physical & Mental Requirements:

• Light work: Lifting up to 20 pounds occasionally.
• Must be effective in handling stressful and high-pressure situations.
• Excellent problem-solving skills and ability to respond to guest needs efficiently.

Additional Requirements:

• This part-time position requires someone who is flexible and able to work all three shifts: 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM.
• Must attend mandatory training and Orientation.

Education & Experience:

• High School diploma or equivalent.
• Excellent organization and time management skills.
• Ability to communicate clearly and effectively.
• Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
• Proven experience as a Front Desk clerk or in a similar role, preferably in the hospitality industry.