Housing Specialist in Phoenix, Arizona at HOM, INC.

THERE’S NO PLACE LIKE HOM

As a national leader in housing assistance programs, HOM, Inc. is dedicated to building communities where the promise of home is a reality for everyone because we believe individuals, families, and communities are safer, healthier, and stronger when everyone has a home. Whether ending homelessness through housing assistance, guiding new landlords and property owners through the financial benefits of our programs, or advocating among local leaders for increased funding and supportive services, our HOM team engages in meaningful work that advances our mission of ending homelessness in Arizona through housing.

Honored as a Top 100 Companies to Work for in Arizona, HOM provides opportunities to make an impact, alongside generous pay, benefits, work/life balance, and PTO, among many other great perks. If you’re passionate about making a difference in our communities, there’s no place like HOM.

If you would describe yourself as diligent, thorough, serious, situationally task -or people-oriented, and accurate – we want to talk to you about joining the HOM team as a Housing Specialist.

The Housing Specialist manages a high-volume caseload in supportive housing and rental assistance programs funded by state, federal, local, and partner agencies. This position supports participants throughout their full participation in the housing program, from admission and move-in through ongoing program requirements, housing changes, move-outs, and possible program termination. This role requires a strong balance of customer service, compliance, documentation, accuracy, and follow-through. Housing Specialists apply program rules consistently, maintain audit-ready records, communicate clearly and professionally, and coordinate with internal and external stakeholders to support successful housing outcomes.

Primary Job Responsibilities

Program Administration and Participant Support

• Conduct participant meetings in a clear, respectful, and professional manner to help participants understand program requirements and the steps needed to maintain housing assistance.
• Manage participant program activity throughout the full housing program life cycle.
• Maintain consistent communication with internal and external stakeholders through appropriate communication channels and required documentation.
• Support participants in navigating housing-related processes, documentation requirements, program timelines, and ongoing responsibilities.
• Participate in case conferences and collaborative problem-solving when housing stability concerns or other participant needs arise.
• Advocate for participants within the scope of the role while maintaining professional boundaries, program compliance, and alignment with Housing First principles.

Housing Coordination

• Build and maintain professional relationships to support housing access, program participation, and long-term housing stability.
• Educate stakeholders on program requirements, lease-related expectations, rent and occupancy processes, and participant housing needs.
• Assist with contract rent and lease term discussions in accordance with applicable program guidelines and approval processes.
• Coordinate with internal teams on housing program processes and participant housing needs.
• Review and process housing-related requests and documentation to determine whether participant circumstances meet applicable program requirements.
• Prepare required housing program documents and materials in accordance with program standards and internal procedures.

Compliance, Calculations, and Documentation

• Evaluate and verify participant household information and required documentation in accordance with applicable regulations, funding requirements, and program guidelines.
• Complete accurate program calculations and other program-related determinations.
• Process housing documents to confirm that required information is accurate and complete.
• Coordinate and process participant housing changes in accordance with program requirements.
• Process and submit participant program terminations to HOM partners for final determination, as applicable.
• Maintain accurate, complete, and audit-ready participant records in accordance with HOM policies, program requirements, privacy standards, and documentation requirements using approved systems and platforms.
• Identify documentation gaps, compliance concerns, program inconsistencies, or participant issues and follow appropriate procedures for resolution or escalation.

Required Qualifications

• Strong attention to detail with the ability to produce accurate, timely, and well-organized work in a compliance-driven environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Strong communication and interpersonal skills, including the ability to explain complex information clearly and build effective working relationships.
• Sound judgment, professionalism, and the ability to maintain appropriate boundaries while providing participant-centered service.
• Practical problem-solving skills and the ability to adapt to changing priorities, systems, and program requirements.
• Ability to balance participant needs with program compliance and organizational expectations.
• Strong ownership, accountability, and follow-through.
• Ability to work independently and collaboratively.
• Ability to learn and effectively use the software systems, technology, and tools required to perform the responsibilities of the role.

Other Requirements

• Must pass a background check consistent with role responsibilities and compliance requirements.
• Ability to handle sensitive and confidential information, including PII and PHI, in accordance with organizational policies.
• Willingness to complete required job-related training or certification as assigned by HOM.
• Valid driver’s license and current automobile insurance.
• Ability to lift up to 30 lbs. as part of regular job duties.
• Flexibility to support additional duties as assigned.

Experience and Education

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• Relevant experience in housing, property management, homeless services, customer service, compliance-driven work, or a similar setting preferred.
• Knowledge of rental assistance programs, housing regulations, Housing First principles, or related compliance standards preferred, but not required.

LEARN MORE ABOUT US

Taking care of people is central to our work, which is why we offer highly competitive pay and a comprehensive and generous benefits program.

HEALTH

Offering excellent medical, dental, and vision benefits, HOM also provides employee assistance programs for physical and mental well-being.

WELLNESS

Because this is challenging work, HOM is committed to providing monthly chair massages, employee wellness program events and challenges, blood drives, and more.

SAVINGS

In addition to competitive pay, save for retirement with employer matching and opportunities for financial planning. Other insurance benefits include life, disability, and accident insurance, and more.

BALANCE

Ensuring a healthy balance between work and life is important. Because individual needs for time away from work are diverse, we offer generous paid time off (PTO), including 13 paid National holidays.

FUN

At HOM, we’re not afraid of hard work, or a good time! To keep our team strong and connected, our employee-driven Culture Committee strives to provide engaging opportunities all year round.

Successful candidates will be required to complete a short behavioral and cognitive assessment prior to advancing to an interview.

Drug Free Workplace:

HOM, Inc. is a Drug Free Workplace where post offer applicants and employees are subject to testing for drugs and alcohol when criteria is met as outlined in our policies

Equal Opportunity Employer:

HOM, Inc. is an Equal Opportunity Employer, including disability/vets. HOM, Inc. is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Business Operations at employment@hominc.com.

https://www.hominc.com/wp-content/uploads/EEO-Policy-Statement-2023.pdf