Internet Sales Manager in STUDIO CITY, California at Century West BMW

Internet Sales Manager

Century West BMW | North Hollywood, CA

Join the Century West BMW Team!

Century West BMW is seeking a motivated and results-driven Internet Sales Manager to oversee internet sales operations and help drive dealership growth. We are looking for an experienced automotive sales professional with a strong understanding of online customer engagement, lead management, and the ability to turn sales opportunities into successful vehicle purchases.

This is an excellent opportunity for someone who thrives in a fast-paced dealership environment, understands the importance of timely follow-up, and is committed to delivering an exceptional luxury buying experience.

About the Role

The Internet Sales Manager is responsible for managing internet-generated sales opportunities, overseeing the lead response process, and maximizing conversions from initial customer inquiries to completed vehicle sales. This role works closely with the General Sales Manager and dealership leadership to monitor performance, improve processes, and ensure a consistent and professional customer experience that reflects the BMW brand.

Responsibilities

Manage Internet Sales Operations

• Manage internet-generated sales leads, ensuring timely follow-up and consistent communication with prospective customers.

• Develop and implement strategies to increase lead conversion, appointment setting, showroom visits, and vehicle sales.

• Monitor lead response times, appointment show rates, closing ratios, and overall sales performance.

• Work with dealership management to establish and achieve internet sales goals.

• Identify opportunities to improve lead quality, customer engagement, and overall department performance.

Manage CRM and Internet Sales Processes

• Oversee the dealership's CRM system to ensure accurate lead tracking, documentation, and follow-up.

• Ensure all internet inquiries are handled professionally and in accordance with dealership procedures.

• Monitor CRM activity, follow-up schedules, and customer communication to maximize accountability.

• Maintain accurate reporting on lead activity, appointment performance, and sales results.

• Ensure customer information is handled appropriately and confidentially.

Drive Sales and Customer Satisfaction

• Ensure prospective customers receive prompt, professional, and personalized communication.

• Assist with customer inquiries and support the sales process from initial contact through vehicle purchase.

• Work closely with the General Sales Manager and sales consultants to improve lead conversion and sales results.

• Maintain high standards of customer service throughout the online and in-store buying experience.

• Represent Century West BMW's commitment to professionalism and customer satisfaction.

Compensation & Benefits

• $18.42/hour base pay + performance-based commission

• Additional earning opportunities based on individual sales performance

• Health, Dental & Vision Insurance

• Paid Time Off

• 401(k) Retirement Plan

Join the team at Century West BMW and become part of a dealership committed to our customers, our employees, and our community.