Public Area Housekeeping - Centennial Plaza in Gulfport, Mississippi at Centennial Plaza

We are seeking a dependable, detail-oriented, and hardworking Public Area Housekeeping Attendant to maintain the cleanliness, appearance, and overall presentation of our hotel's public spaces. This position plays an essential role in creating a welcoming, comfortable, and memorable experience for our guests.

The ideal candidate takes pride in their work, demonstrates a strong attention to detail, and understands the importance of maintaining high standards of cleanliness in a hospitality environment.

Essential Duties and Responsibilities

Public Area Cleaning and Maintenance

• Clean, sanitize, and maintain all assigned public areas, including hotel lobbies, entrances, hallways, elevators, stairwells, public restrooms, meeting spaces, and other common areas.
• Sweep, mop, vacuum, dust, and polish floors, furniture, fixtures, and surfaces.
• Clean glass doors, windows, mirrors, and other high-touch surfaces to maintain a polished, streak-free appearance.
• Regularly inspect and clean public restrooms, ensuring they remain sanitary, fully stocked, and presentable throughout the day.
• Empty trash receptacles, replace liners, and properly dispose of waste.
• Maintain the cleanliness of outdoor entrances, walkways, patios, and designated exterior guest areas.
• Clean and maintain elevator interiors, including doors, walls, buttons, and flooring.
• Remove fingerprints, smudges, dust, and debris from surfaces throughout the property.
• Respond promptly to spills, accidents, and other cleaning needs to maintain guest safety and cleanliness standards.
• Assist with cleaning and preparing meeting rooms, event spaces, and other designated areas before, during, and after functions.

Guest Service and Hospitality

• Greet guests warmly and professionally when encountered throughout the property.
• Respond courteously to guest questions and requests, providing assistance or directing guests to the appropriate department.
• Maintain a professional appearance and positive attitude while working in guest-facing areas.
• Minimize disruptions to guests while performing cleaning duties.
• Report guest concerns or service issues promptly to management.

Safety, Equipment, and Organization

• Follow established cleaning procedures, sanitation standards, and workplace safety guidelines.
• Properly use, store, and maintain cleaning chemicals, supplies, and equipment in accordance with safety procedures.
• Place appropriate warning signs when cleaning floors or addressing potentially hazardous conditions.
• Identify and report maintenance issues, damaged furnishings, safety hazards, or unusual conditions to management.
• Maintain organized and properly stocked housekeeping carts, supply closets, and storage areas.
• Monitor cleaning supply inventory and notify supervisors when replenishment is needed.
• Follow company policies regarding lost and found items, guest privacy, and property security.
• Assist other housekeeping team members and departments as needed to support daily operations.

Qualifications and Requirements

• Previous housekeeping, janitorial, custodial, or hospitality experience preferred.
• Strong attention to detail and commitment to cleanliness.
• Ability to work independently while maintaining productivity and quality standards.
• Excellent time management and organizational skills.
• Friendly, professional demeanor with a guest-service mindset.
• Ability to follow verbal and written instructions.
• Dependable attendance, punctuality, and a strong work ethic.
• Willingness to work a flexible schedule, including weekends, holidays, and evenings based on business needs.
• Ability to work effectively with coworkers, supervisors, and other departments.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequent bending, reaching, twisting, kneeling, and stooping.
• Ability to lift, push, pull, or carry up to 25–50 pounds.
• Ability to operate housekeeping equipment, including vacuums, mops, carts, and other cleaning tools.
• Ability to perform repetitive cleaning tasks in indoor and outdoor environments.
• Ability to work around cleaning chemicals and follow required safety procedures.

Performance Expectations

• Consistently maintain public areas to established property cleanliness and presentation standards.
• Complete assigned cleaning tasks efficiently and thoroughly.
• Demonstrate initiative by identifying areas requiring attention without waiting for direction.
• Respond promptly to guest needs and unexpected cleaning situations.
• Maintain a professional and courteous attitude at all times.
• Work collaboratively with the housekeeping department and other property teams to ensure a positive guest experience.

Additional Responsibilities

This job description is intended to provide a general overview of the duties and responsibilities associated with the position. It is not intended to be an exhaustive list. Additional duties may be assigned based on operational needs.