Mgr Pharmacy Svcs (MHO) in South Bend, Indiana at Beacon Health System

Mgr Pharmacy Svcs Reports to the Director, Pharmacy Services. Manages the daily operations of pharmaceutical services ensuring that established policies and procedures are followed in accordance with objectives of the Memorial Hospital, Beacon Health System and the medical staff. Assists in evaluating and developing new programs and implements change to existing programs to enhance quality of patient care. Assures department policies and procedures reflect legal, regulatory and accrediting standards.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Manages Inpatient Operations:

• Maintaining the quality assurance programs for all inpatient pharmacy service areas.
• Interacting with Memorial Hospital medical staff on any issues regarding the inpatient pharmacy areas of pharmaceutical care.
• Participating in appropriate Medical Staff Committees as the Pharmacy representative and providing appropriate clinical and formulary information.
• Planning and conducting regular meetings with the inpatient pharmacy staff to relay pertinent information. Assisting with recruiting, hiring, evaluating, coaching and, if necessary, disciplinary action of personnel.
• P&T Committee membership and coordinator of agenda items.
• Assists with controlled substance audits and diversion monitoring programs.
• Serves as a resource for the pharmacy technician supervisors with assistance in disciplinary actions, union rules, and personnel management.

340B Program Management:

• Oversees 340B Coordinator personnel.
• Serves as the institutional 'compliance expert or authority' on 340B regarding program details, policies, and procedures of the virtual inventory processes required for mixed-use areas.
• Provides ongoing training, education, and communication required for the 340B program at the organization.
• Develops and maintains internal relationships (accounting, legal, national) and external relationships (wholesalers, manufacturers, contract pharmacies, split-billing software vendors, employee benefit pharmacy benefit managers (PBMs), and third-party administrator (TPA) vendors) as needed.
• Actively engages with senior leadership and participates in decision-making processes related to the implementation of new 340B processes.
• Responsible for oversight of all audits (self and external).
• Establishes consistent policies and procedures for 340B that enhance productivity and efficiency so that long-term coordination of the program does not hamper operations or create unnecessary costs. Ensures that policies and procedures are developed and implemented according to organizational, regional, national, state, and federal requirements and guidelines and are approved by the institution's legal department.
• Monitors and assesses 340B guidance and/or rule changes. Attends regular 340B trainings and shares information with staff.
• Ensures that the 340B pharmacy program is continuously compliant with 340B federal regulations.
• Maintains knowledge of the policy changes that affect the 340B program, including, but not limited to, HRSA/OPA rules and Medicaid changes.
• Provides expertise on all 340B program legislation and policy changes from HRSA and OPA, informing and collaborating with legal and compliance teams.
• Develops, monitors, and presents reports on 340B participation that clearly document utilization, savings, problem areas, exceptions, and/or discrepancies to pharmacy and administrative leadership.
• Oversees split-billing software maintenance.

Purchasing/Inventory Oversight:

• Monitors purchasing records for each 340B participant; clearly documents utilization, savings, problem areas, and exceptions or discrepancies. Relays results to pharmacy leadership and administration.
• Monitors for 340B pricing exclusions or shortages and establishes appropriate alternative products that are included when possible, including work with medical staff and formulary to ensure proper position and related use.
• Participates with the prime vendor and routinely reviews 340B formulary pricing, potential alternatives, and possible additional savings as a result of GPO formulary.
• Monitors and tracks 340B inventory, including proper replenishment.
• Tracks, trends, and reports 340B pharmaceutical sales and purchases data to ensure provider/physician and patient eligibility.
• Monitors purchasing, receiving, and inventory control processes.
• Oversees drug inventory budget.
• Oversees the establishment and re-evaluation of par levels of items in automated inventory management systems based on usage patterns.
• Maintains system databases to reflect changes in the drug formulary or product specifications.
• Assists with optimizing purchasing of supplies and medications from the 340B program.
• Performs thorough quarterly reviews of the new 340B pricing list to search for and quickly address costly changes.
• Oversees annual physical inventory, maintenance of records, outdate and recall removal, and the maintenance and servicing of automated inventory management systems when necessary.

Personnel Management:

• Monitors and coordinates workflow and assigns job duties of individuals responsible for 340B, procurement, informatics, inventory, and medication safety as necessary. Maintains assigned staff work schedule and timecards and arranges coverage for absences.
• Assists with recruiting, hiring, evaluating, coaching, and if necessary, disciplinary action of individuals responsible for 340B, procurement, informatics inventory, and medication safety.
• Evaluates quality and quantity of work performed by individuals responsible for 340B, procurement, informatics, inventory, and medication safety including annual performance reviews.
• Plans and conducts regular meetings with individuals responsible for 340B, procurement, informatics inventory, and medication safety to relay pertinent information.
• Develops and maintains effective working relationships with other departments.
• Demonstrates effective leadership style which supports collaboration, shared communication, innovation and a continuous focus on Beacon Health System's mission and the department's goals and objectives.
• Supports teamwork through such things as the availability of timely and necessary information, required resources and training, tangible and intangible support.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related assignments and special projects as directed.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The above level of knowledge, skills, and abilities are normally acquired through the successful completion of a Bachelor's degree in Pharmacy or PharmD from an accredited college or university. Must be licensed as a registered pharmacist (or eligible for licensure) in the State of Indiana. A minimum of two years of relevant experience (to include significant experience with pharmacy purchasing, 340B split-billing software, policy and procedure writing, quality and compliance, and program management) is required. Certification from Apexus: Apexus Advanced 340B Operations Certificate. If certification is not present upon hire, must be obtained within one year.

Knowledge & Skills

• Demonstrates advanced knowledge of the Pharmacy Department's day-to-day operations, policies and procedures. Also acquires a solid understanding of how the 340B program is used and implemented within Memorial Hospital - South Bend and any offsite locations operating under the Memorial Hospital of South Bend license.
• Requires an understanding of virtual inventory and split-billing software utilization and operation.
• Demonstrates an understanding of the formulary management process within Memorial Hospital - South Bend and any offsite locations operating under the Memorial Hospital of South Bend license.
• Demonstrates knowledge of pharmacy inventory systems and purchasing procedures, familiarity with computerized inventory systems, and the ability to effectively utilize split-billing software in conjunction with automated inventory management systems.
• Demonstrates a successful record of being a team player and completing project-related work assignments (especially project implementation).
• Requires advanced analytical and problem solving skills and the ability to identify problems and deliver solutions in a timely and efficient manner.
• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to communicate effectively with the team members at all levels as well as vendor representatives.
• Requires the ability to develop and present effective education and training.
• Requires organization skills and the ability to work independently as assigned, prioritize workload and handle a variety of multiple and overlapping functions within set deadlines.
• Demonstrates the leadership skills necessary to elicit cooperation and support from other team members and outside departments.
• Must be able to collect and analyze data, as well as develop, test, and implement system changes.
• Demonstrates knowledge of and a commitment to Beacon Health System's mission and values and the organization's goal of providing exceptional patient experiences by following the Performance Essentials.

Working Conditions

• Works in pharmacy and office environments.
• Must be able to be effective in a fast-paced, quality focused, multi-priority environment that frequently deals with stressful situations and important deadlines and schedules.
• Sitting for long periods of time in front of a computer.

Physical Demands

• Requires the mental and physical ability and stamina (i.e., sit, stand and/ or walk for prolonged periods of time, etc.) to perform the essential functions of the position.