General Manager in Clarksville, Tennessee at Bahama Bucks Franchise Corp

POSITION SUMMARY

The General Manager oversees all operations, staff, and marketing for the Clarksville Bahama Buck’s Shop(s). The General Manager is responsible for earning the team's trust, respect, and confidence by making sound, decisive, and timely decisions and judgments. The General Manager must consistently maintain and elevate the shop's standards by communicating Bahama Buck’s standards to the crew. The General Manager must be accessible to the shift managers and crew at any time for assistance when they cannot solve the problem.

QUALIFICATIONS

• High school diploma, high school equivalency diploma, or school enrollment preferred
• At least 3 years in the quick service industry
• Point-of-sale (cash register) and credit or debit card processing skills preferred
• Must be self-directed with time management skills.
• Strong organizational skills
• Must be proficient at deductive reasoning
• Exceptional interpersonal and communication skills, including writing, speaking, active listening, and digital communication with team
• Possess basic math skills (add, subtract, multiply, divide)
• Places value on diversity and shows respect for others
• Ability to problem-solve and handle high-stress situations
• Keen strategic thinking and planning
• Excellent leadership skills, including goal setting, motivating, training, and mentorship
• Effective conflict resolution and problem-solving skills
• Understanding of budget
• Good organization and time management
• Comfortable in a fast-paced or high-pressure environment
• In-depth knowledge of Bahama Buck’s operations

• Coordinate hiring/firing/evaluations for personnel
• Oversee orientation and training for all new AC members
• Repair or Report maintenance issues alongside the management team
• Create and maintain a respectful, enjoyable environment for staff
• Use corporate training programs (Opus), individual development plans, oversee level testing, and work assignments to develop staff knowledge and skills
• Provide timely, constructive coaching and feedback
• Enforce policies and guidelines
• Ensure that work areas are clean and that equipment, tools, and supplies are properly stored
• Comply with and enforce all safety policies and procedures
• Coordinate/Attend/Conduct Shop & Manager Meetings every 6 weeks or as needed. Meets with individual shop managers monthly or as needed
• Oversee, maintain, and delegate shop duties according to the Playbook or as outlined by the owner
• Greets all customers in a warm, sincere, and helpful manner
• Takes orders and serves products promptly and courteously
• Accepts responsibility and accountability for his or her money-handling
• Counts and deposits all weekly store cash drops
• Operates the complete register system and other required software
• Perform other duties as needed or assigned; willingly assist others without being asked
• Understand and implement any budgetary items, such as prime costs (Prime Costs*)
• Stay up to date on weekly Island News, Playbook, Island Exchange, and all corporate news
• Understanding of Tropical Tours and managing the requests and scheduling
• Oversee evals for managers and level 3s
• In-depth knowledge of the standard of cleanliness and keeping the shops accountable
• Keep track of all crew members on POS, payroll, and Icebox
• Oversee all of Olympic coordination and planning (if necessary)
• Oversee all of Last Supper (end of year party) coordination, planning, and purchasing
• Main contact for all outside local shop events (Festivals, school events, etc.)
• Coordinate, set & oversee all shop monthly goals i.e, game plans and scorecards
• Submit Store Payroll hours twice a month to finance department to process payroll
• Provide one-on-one New Manager orientation and/or training if needed
• Plan & schedule benefit nights, as well as pull & report those totals to BBFC finance team
• Order/ troubleshoot/ send off broken headsets, order headset batteries, etc
• Maintain and uphold Food Handlers certificate at all times
• Conduct Shop Evaluations every 6 months through the AuditApp
• Responsible for checking and replying to any Soci/ Google reviews

GOALS

• Use the Playbook, Cleaning Manual, and 1:1 meetings to determine a weekly schedule
• Create a plan for hitting goals at the beginning of each month
• Communicate goals and plan to managers
• Track goals weekly to determine strategy adjustment
• Create a schedule for shop evaluations to be completed

HOW-TOS

PERFORM EVALUATIONS OF SHOP

• Instead of just communicating deficiencies, create a plan of action so that the deficiencies can be corrected
• This could be adding to the cleaning book, creating accountability tools for managers to use with staff, setting goals for managers to reach on their future evaluations
• Have managers schedule time every 2 months to conduct self-evaluations of their shop so they can be in tune with where their shop is at (cleanliness, guest service, product quality, etc.)

PRIME COSTS

• Payroll is affected by scheduling and crew efficiency. Determine where the crew is lacking and help develop a plan for recourse.
• Inventory costs are usually a product of how well-trained a manager is to track and control inventory. It’s also important to set a culture where crew are at the least mindful of inventory and waste

OPERATIONS

• Look from an outside perspective to determine where all levels of crew struggle and how to best resolve that issue.
  • This could be innovations or equipment that you may need, personnel training with managers and level 3’s that limit the growth of lower levels, or it could be strategically increasing payroll so managers can be scheduled for their sole shift responsibility to develop skills, etc. Determine why we have faults and keep asking the “Why” question until you can find a workable solution.

CREW MEMBERS

• Keep track of all team members/managers in Icebox/POS/Payroll platform
• Ensure that all crew members are put into POS and have been signed up for the OPUS and Scheduling Platform
• Ensure that pay rates and level permissions are correct in Payroll Platform
• Ensure that employee information is correct and updated in Payroll Platform
• Remove employees who are no longer employed with Bahama Buck’s
• Ensure the BBFC IT team is kept up to date on who needs @bahamabucks.com emails; close accounts of past managers

COORDINATE

• Tropical Tours
• New Hire Orientation
• Manager Interviews
• Manager Evaluations
• Level 3 Evaluations
• Shop Hour changes (school year / non-school year, special holiday hours)
• Buck’s Benefit Nights