Events Worker - Ticket Office in Albuquerque, New Mexico at University of New Mexico

Special Events WorkerRequisition ID req38440
Working Title Events Worker - Ticket Office
Position Grade 05
Position Summary

**This is an ongoing position**

The Lobo Athletic Ticket Office is seeking motivated and customer-focused student employees to support daily ticket office operations and event-day activities at UNM Athletic venues. Responsibilities include providing customer service through phone, email, and in-person interactions; assisting with season, group, and individual ticket sales; conducting outbound sales calls; and supporting game-day ticketing operations, including guest list management and event logistics.

Key Responsibilities

• Deliver excellent customer service to patrons through phone, email, and in-person interactions.
• Assist with the sale and processing of season, group, and individual game tickets using ticketing software.
• Conduct outbound calls to support ticket sales, promotions, and customer outreach efforts.
• Provide event-day support at UNM Athletic venues, including ticket sales, customer assistance, and guest list check-in.
• Assist full-time staff with daily office operations, administrative tasks, and game-day responsibilities as needed.

See the Position Description for additional information.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Minimum Qualifications

Less than high school; no previous experience required.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Strong verbal and written communication skills, with the ability to interact professionally and effectively with a diverse range of customers.
• Dependable, punctual, and able to work a flexible schedule, including evenings, weekends, and athletic event days.
• Previous experience in customer service, sales, or a related field is preferred but not required.
• Ability to work independently and collaboratively as part of a team.

Additional Requirements
Campus: Main - Albuquerque, NM
Department Athletics Ticket Office (925FA)
Employment Type Staff
Staff Type On-Call
Term End Date
Status Non-Exempt
Pay Hourly: $15.00
Benefits Eligible
ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
For Best Consideration Date 11/16/2026
Eligible for Hiring Incentive No
Eligible for Remote Work No
Eligible for Remote Work Statement
Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please provide updated resume.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html . Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.