Austin City Limits in Sealy, Texas at NextCrew

The Gate Operations Associate gets guests into the venue quickly, safely, and in a good mood. You will scan tickets, run entry lines, support bag checks and screening, and answer questions at the gates, the busiest point of every event.

Detail

Information

Job title

Guest Services Associate, Gate Operations

Department

Guest Services

Reports to

Gate Supervisor or Guest Services Manager

Location

[Venue name, City, State]

Employment type

Part-time, seasonal, or event-based

FLSA status

Non-exempt (hourly)

Gate opening and entry

• Set up gates, stanchions, signage, and scanning equipment before doors open
• Scan mobile and printed tickets, wristbands, and credentials
• Direct guests to the correct gate, line, or section
• Keep lines moving and manage queues during peak arrival times

Screening support

• Explain and enforce the bag policy and prohibited items list
• Support security staff with bag checks, metal detectors, and wanding as assigned
• Direct guests to bag check or return-to-car options when items are not allowed

Ticket and guest issues

• Resolve scan errors, duplicate tickets, and wrong-date tickets, or send guests to the box office
• Verify ADA, VIP, media, and staff entry lanes
• Handle re-entry, exits, and pass-outs according to venue policy
• Answer questions about seating, parking, amenities, and event times

Safety and reporting

• Watch for crowding, intoxicated guests, and safety hazards, and radio supervisors right away
• Follow emergency and evacuation procedures
• Count and report scan totals, incidents, and equipment issues at close
• Break down and secure gate equipment after doors close

Required

• 18 years or older
• High school diploma or equivalent, or currently enrolled
• Friendly, confident communication with large crowds
• Ability to stay calm and enforce policy politely under pressure
• Comfort using handheld scanners, radios, and smartphone apps
• Ability to pass a background check
• Availability for evenings, weekends, holidays, and event days

Preferred

• Experience in event, stadium, arena, festival, or venue operations
• Crowd management or security training
• State security guard license, if screening duties are assigned
• CPR and First Aid certification
• Second language, especially Spanish

Schedule: Event-based shifts, usually starting 1 to 2 hours before doors open and ending after ingress slows or the event ends. Includes evenings, weekends, and holidays.

Physical requirements (with or without reasonable accommodation)

• Stand for up to 6 hours, often outdoors in heat, cold, or rain
• Lift and move up to 30 pounds, such as barricades, signage, and equipment cases
• Work in loud, crowded conditions

Pay and benefits

• Pay range: $[XX] to $[XX] per hour, based on experience
• Paid training on ticketing systems and venue policies
• Flexible scheduling: pick up shifts that fit your availability
• Uniform and weather gear provided
• Free or discounted event tickets
• Growth path into gate lead and supervisor roles

Submit your resume or a short application to [email or application link]. If you need an accommodation during the application or interview process, contact [name, email, phone].

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.