Clinical Resource Manager - RRC at Portland, OR (Downtown) – Portland, Oregon

• Provides comprehensive training and management of Referral Response Coordinator (RRC) department, including all referral response and team support activities. Partners with leadership from Hospital Development, Family Support, Quality, and Clinical departments to ensure effective interdisciplinary collaboration to optimize donation outcomes throughout the DSA. Collaborates with Medical Directors and physician consults as needed, and assists staff in working through numerous and/or undefined operational and administrative challenges.

• Provides extensive integration of front line OPO staff to include consistent messaging and excellent service to our 84 hospital partners throughout the CMS assigned three state Donation Service Area (DSA).

• Performs 24-hour on call functions as needed based on department staffing needs.

• Special projects and other duties as assigned.

Job Related Knowledge, Skills and Abilities (Competencies):

• Extensive healthcare knowledge base, with the ability to quickly and independently exercise sound judgement in an often stressful environment.
• Excellent communication skills, flexible, highly motivated, a good team member with a positive attitude.
• Must be able to work in an adaptive fashion with a wide range of professional and nonprofessional constituents including, but not limited to, hospital administrators, healthcare staff, donor families, students, and the public.

• American Board for Transplant Certification CPTC credential.
• OPO Leadership experience
• Extensive successful experience as an Organ Donation Coordinator (ODC) or Hospital Development Coordinator.