Guest Services Agent at St. Josephs Candler – Pooler, Georgia

The Guest Services Agent (GSA) serves as the ultimate customer service representative for the organization and sets the tone for a positive consumer experience by projecting a positive and welcoming demeanor at all times. GSA's are responsible for greeting patients, families and visitors as they enter the facility and bidding them farewell as they leave. Guest Services Agent's assist patients and family members with wheelchairs, directions, kiosks and other general questions and will escort patients and families to their intended destination if needed. They also serve as a liaison between various services within the facility, communicating directly to various departments via communication devices to assist with proper greetings within departments or to inform a department about pertinent information relating to a patient's arrival. GSA's must be able to assist patients, families and visitors with various technological components of the consumer experience using a Smartphones, kiosk or tablet including online scheduling, check-in, registration and navigation. GSA's must be knowledgeable about general services outside of the facility (i.e. local restaurants, pharmacies, etc.) in order to assist patients and families unfamiliar with the area.

Associates - Preferred

None Required