Showroom Coordinator and Sales Associate in Raleigh, North Carolina at Fitch Lumber Co Inc

You will be responsible for assisting homeowners, builders, contractors, architects, and designers to facilitate the sale of building materials, along with providing specialized knowledge and support through exceptional project management. Our sales associates are highly motivated sales professionals who are passionate about new business development around premium products. Our mission is to be the premier provider of quality building products, superior services, and creative solutions in the markets we serve. Our employee ownership culture reinforces our total dedication to delivering exceptional value to our customers and suppliers. It is imperative that every team member uses our R-TREK core values to guide behavior, attitude, and decision-making.

Respect – we respect everyone

Trustworthy – we always do what is right

Reliable – we hold ourselves accountable

Engaged - we take the initiative

Knowledgeable – we never stop learning

Additional pay: a commission-based rate of 3.0% of gross profit (pretax) on invoiced sales.

Responsibilities include, but are not limited to:

• Open/close the facility at the start/end of each day and maintain a clear view of the front door to greet and welcome customers into the showroom.
• Manage inbound/outbound communication (i.e., phone system, email, text, US Mail/UPS/FedEx, etc.)
• Maintain the visual appeal, cleanliness, and general upkeep of the showroom facility, its supplies, displays, product samples, and literature.
• Coordinate the scheduling and planning of meetings and events.
• Prioritize and qualify Showroom walk-in traffic by assisting every customer with all their project needs. This includes homeowners, remodelers, contractors, and their clients for selecting products, generating quotes, placing orders, and invoicing sales.
• Respond to phone calls, emails, texts, leads, and quote opportunities within 24 hours.
• Maintain an active role in all phases of project management to ensure successful project execution, including plan review, product selection, project specification, proposal preparation, lead time and delivery management, exceptions, and bid inclusions.
• Develop consultative relationships with builders, specifying architects, and designers to educate them on products and services, influence them to specify products, and develop project sales opportunities.
• Conduct sales presentations and product knowledge meetings when needed.
• Be actively involved with local building industry organizations to build brand awareness and develop relationships. Represent the Company at industry events and trade shows.
• Work and communicate with the company staff, operations, warehouse, and driver team in the highest level of professionalism.
• Travel to vendor workshops and training sessions when necessary.