Housekeeper Manager in Palo Alto, California at Channing House

Housekeeping Manager

Job Summary

Nestled in a walkable neighborhood, Channing House is a leading not-for-profit Life Plan Community in Palo, founded in 1960. Our team of 190 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing essential services to our 265 highly engaged residents who call Channing House their home. The Housekeeping Manager will exemplify our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change.

The Housekeeping Manager works to plan, organize and manage housekeeping, room set-up & laundry functions of Channing House. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

Key Responsibilities

The responsibilities of this role include, but are not limited to, the following:

• Ensure resident apartments, common spaces, and event areas are cleaned, set up, and maintained according to schedule and quality standards.
• Oversee event setups and breakdowns for both staff and resident functions.
• Supervise staff performance, including assigning work, training, coaching, performance evaluations, and resolving personnel issues in accordance with company policies.
• Hire, onboard, and develop employees; handle employee relations, disciplinary actions, promotions, transfers, and dismissals as needed.
• Inspect completed work to ensure quality standards are consistently met.
• Respond to resident communications, including commendations and complaints, in a timely and professional manner.
• Investigate and resolve service, equipment, and performance issues quickly and effectively.
• Ensure the safe and proper use, maintenance, and storage of housekeeping and laundry equipment.
• Oversee housekeeping supplies, inventory management, and vendor contracts; ensure supply closets, including Central Supplies, are organized, stocked, and well-maintained.
• Select appropriate cleaning materials for various linens, furniture, flooring, and surfaces.
• Recommend and implement service improvements and process efficiencies.
• Ensure compliance with all health, safety, environmental, regulatory, and infection control standards.
• Provide expertise and leadership in infection control protocols, especially during flu or norovirus outbreaks.
• Participate in cross-departmental coordination to ensure timely and efficient service delivery.
• Serve on committees such as Quality Assurance, Quality First, Safety, and Emergency Preparedness.
• Evaluate and implement software and computer tools to enhance housekeeping and laundry operations.
• Develop, establish, and maintain housekeeping and laundry standards, procedures, and best practices.
• Forecast staffing levels and supply needs to ensure proper scheduling and ordering.
• Manage purchasing, budgeting, and cost control within the housekeeping and laundry departments.
• Manage the monthly billing process for laundry and housekeeping services provided to residents.
• Complete required administrative tasks, reports, studies, and evaluations.
• Participate in continuous process improvement initiatives as needed.
• May perform other duties and responsibilities as assigned.

Required Skills and Qualifications are:

• 5 years of related work experience; 3 years supervisory experience.
• Equivalent combination of education and experience welcomed.
• High School diploma, GED or equivalent experience.
• AA, BA or BS degree. Specialty in Hospitality preferred.
• Ability to use a computer.
• Bilingual: English and Spanish required.
• Must be willing to obtain specialized training in infection control within 90 days of employment, unless training or expertise can be demonstrated.

Benefits:

• Salary range: $65,789 - $95,322
• Health, Dental & Vision Insurance
• Health Reimbursement Arrangement (HRA)
• Accident, Life, and Disability Insurance
• Employee Assistant Program (EAP)
• Retirement Plan with employer match
• Public Transit/Parking Reimbursement and Parking Pass
• Discounted Meals
• Tuition Reimbursement
• Growth and Professional Development Opportunities
• Social events with your fellow team members and our Residents throughout the year
• Vacation, Paid Sick, and Holiday Pay

For a complete job description, please email: recruiting@channinghouse.org

We’d welcome the opportunity to learn more about you. Please submit your application at this link: Career Center