Front Desk Agent in St. Helena, California at Warren Resort Hotels of St Helena Inc

Job Title: Front Desk Agent

Part time position: Saturdays & Sundays, 7am-3:30pm

Job Summary:

We are seeking a friendly and organized Front Desk Agent to join our team. This role involves providing excellent customer service at the front desk while also assisting with pool maintenance and cleanliness. The ideal candidate will be proactive, detail-oriented, and able to multitask effectively.

Key Responsibilities:

- Greet and assist guests upon arrival and departure

- Manage reservations and check-in/check-out processes

- Answer phone calls and respond to guest inquiries

- Maintain cleanliness and organization of the front desk area

- Monitor and clean the pool area to ensure a safe and pleasant environment for guests

- Perform routine maintenance checks on pool facilities

- Handle guest complaints and resolve issues in a professional manner

- Collaborate with other team members to ensure a seamless guest experience

Skills and Qualifications:

- High school diploma or equivalent; additional hospitality training is a plus

- Previous experience in a front desk or customer service role preferred

- Strong communication and interpersonal skills

- Ability to work in a fast-paced environment

- Basic knowledge of pool maintenance and safety standards

- Attention to detail and strong organizational skills

- Flexibility to work various shifts, including weekends and holidays

We are an equal opportunity employer and welcome applicants from all backgrounds to apply.