Payment Fraud Prevention Analyst at United Bank – Charleston, West Virginia

The Payment Fraud Prevention Analyst reports to the Payments Fraud Prevention Supervisor and is responsible for monitoring and evaluating ACH and Zelle activity, as well as supporting additional and emerging payment rails as they are introduced. This role focuses on identifying potential fraud through alert review, investigating unusual transactions, and engaging with clients regarding suspicious activity. This position works closely with internal teams to mitigate risk, support fund-recovery efforts, and ensure timely, accurate handling of fraud-related matte3rs across current and future payment channels.

RESPONSIBILITIES:

• Review and decision fraud‑related ACH alerts.
• Monitor and evaluate incoming ACH activity ensuring timely and appropriate action on potential fraud.
• Contact clients to verify unusual or suspicious activity and clearly communicate findings.
• Provide daily oversight of Zelle dispute activity by managing fraud‑related alerts and completing required reporting to Early Warning Services.
• Handle daily activity related to blocked transactions, make necessary approval decisions, and work with internal staff on items requiring additional information; and refer unusual situations for further review when appropriate.
• Review and process Letters of Indemnity (LOIs) and related documentation to support ACH exception handling, ensuring timely and accurate communication with other financial institutions.
• Maintain organized records to meet compliance, audit, and risk‑oversight requirements for ACH return‑request and LOI activity.
• Participate in ongoing training and obtain certifications related to electronic payments, ACH rules, and fraud prevention.
• Support risk‑related initiatives, audits, regulatory examinations, and process improvement efforts as needed.
• Identify and detect fraud and deception through reviewing daily reports and using software to uncover fraud and take necessary actions to mitigate exposure.
• Responsible for responding to internal/external telephone inquiries and emails for the Department.
• Ensure proper and timely reporting of qualified events to the BSA Team for further action.
• Record data and remarks utilizing core provider and fraud software keeping remarks consistent and recorded data at a minimum.
• Manage all assigned alerts created through the Bank's fraud software identifying all fraud items and placing appropriate holds on the funds.
• Learn to research and analyze customer account activity, identifying irregular patterns, recognizing and actioning potential cases of fraud and taking mitigation steps to prevent future fraud.
• Learn to leverage data and analytics to uncover patterns, trends, and insights to mitigate and prevent fraud and may occasionally make recommendations based on analysis to improve process or procedures.

• High School Diploma or equivalent required.
• In‑depth knowledge of electronic payments and applicable regulations (e.g., Regulation E, Dodd‑Frank, network rules) or proven investigative experience within payments and fraud prevention.
• Experience using fraud‑related and banking systems such as Verafin and FIS preferred.
• Strong analytical and organizational skills, with the ability to evaluate information and make sound decisions.
• Ability to work across multiple systems and manage competing priorities effectively.
• Demonstrate a sense of urgency and remain effective in a fast‑paced, evolving environment focused on risk mitigation and client experience.
• Proficient with Microsoft Office products.
• Strong communication skills and the ability to work with clients on sensitive or complex fraud matters.
• Ability to learn and adapt to new information, systems, and processes.
• Adherence to established procedures, regulatory requirements, and organizational standards.
• Multi-tasking skills, including researching information through multiple systems, to make judgmental decisions based on the data reviewed.
• Demonstrates a sense of urgency and can work in a fast-paced, stressful, ever-changing environment with a focus on risk mitigation and client experience.
• Proficient in Microsoft Office Products.
• Communicating effectively and is comfortable engaging clients with difficult fraud matters.
• Ability to learn and adapt to new information and technology platforms.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Excellent customer service skills.

KEY COMPETENCIES:

• Accountability
• Time Management
• Analytical
• Coachability

ESSENTIAL FUNCTIONS:

• Sitting for extended periods of time.
• Ability to efficiently operate a computer keyboard, mouse and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data